VM Splitter Cables Problem

albchiv888

Novice Member
Since having VM broadband and cable TV installed in Aug 2019, I have suffered from numerous internet connection problems until this May when, at last, I was able to get a visit from a VM engineer. He noticed the splitter cables had been connected the wrong way round to the Hub3 and the TiVo V6 box.

My question is, as I intend to seek compensation, what type of specific issues would be expected from such an error?
 

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