VM no longer advertising M level Broadband

Discussion in 'Cable TV & Virgin Media TV' started by mike7, Feb 2, 2009.

  1. mike7

    mike7
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    The options now seem to be L (up to 10 Mb),XL (Up to 20 Mb) and XXL (up to 50 Mb). So what happens to existing 2Mb customers ? Can we expect an automatic upgrade or will we have to shell out more money to take us up to L ? It always seems that loyal customers get the raw end of any deal. I don't want to have to threaten to leave and go through the 'retentions' scenario.

    It seems that the introductory offer for 10Mb is £15 a month rising to £20 after three months.

    On the plus side I have noticed that my speed has been marginally over 2MB for a couple of months. Still it's expensive when compared with other 8Mb services.
     
  2. tvtyke

    tvtyke
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    I'm led to believe there's to be a free upgrade to 10Mb when their 50Mb service is fully rolled out. Probably arrive with VM's extra HD Tv channels!! :rotfl:
     
  3. mike7

    mike7
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    Looks like another £2 or so a month to Virgin then. We can't live on dreams !!!!
     
  4. VinnyP!

    VinnyP!
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    You have a contract with them, they can either continue to give you 2MB until that's up and probably until you cancel or they will give you 10MB.
     
  5. mike7

    mike7
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    My 'contract' is on-going as far as I know. Are you saying that by threatening to cancel they will then re-contract me with a 10 MB service ?
    Seems a bit of a hassle.

    Edit: decided to cough up the extra £2 a month. Told I will be upgraded within 48 hours.
     
    Last edited: Feb 2, 2009
  6. ScottBT

    ScottBT
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    I've just downgraded from 10mb to 2mb. A free upgrade back to 10mb would be nice.:thumbsup:
     
  7. jwball

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    £2 per month to upgrade from 2MB to 10MB?
    Is that correct
     
  8. mike7

    mike7
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    I was paying £18 which is why I found it excessive. 10MB is now apparently £20 per month.(New customers get it for £15 for 6 months) For that you get some 'extras' including the full PC Guard services and some other extra stuff:


    A modem - to connect you to the internet
    Free Wireless Router
    PCguard Total3 - online protection for your PC with anti-virus, firewall, pop-up blocker, privacy manager, anti-spyware, parental control and theft protection
    Free Broadband Extras - loads of exclusive content worth over £35 a month
    Your own email account (with up to 15 addresses)
    Space online to create your own web site


    I'm waiting to see what actually happens. Not sure if I'll need a replacement modem to carry the higher speed. Details on the VM website. Go through the 'existing customers' route.

    If you buy a bundle of L broadband and M Phone service it should be cheaper. I'll have to wait to see what comes in on my next bill to see what they actually charge. £14 for broadband + £11 for the evening and weekend phone. I live in hope (of never having to get in touch with VM customer services!)
     
    Last edited: Feb 3, 2009

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