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Vision - are BT pulling my piece?

ghinzani

Active Member
So I have had a BT Vision box sat around for a whil that I got for a song, anyway decided to set it up and have a look, especially for the On-Demand content really. Anyway I have set it all up with the homeplugs etc and all looks fine, so I call BT as I need an Account set up, anyway after speaking to a few people on the Vision Helpdesk and then in sales I finally get someone who can set me up a basic account. They go through all the stuff, check I can recieve Freeview (I can, as Ive got a couple PVRs running fine) and that my Broadband speed is fine, which it is. Then the girl says she cant set me up because of the switchover thats happening in December, and that she will have to put me through to another department who can override this. I did query this as we are not due for a complete switchover until 2012, but she said it starts in December and puts me through to another team. This turns out to be the Vision Billing team who she dumps me through to with no explanation, so I explain it all and the fella says ok and checks again that I can recieve it and then apologises and says he will have to put me back to sales. He says he will have a word with them first and then comes back and says that because of the switchover I will have to wait until December. I queried the fact that I can recieve Freeview fine already, and that other people in my street already have Vision working fine but to no avail. I then explained that the whole reason I have come off of BT Business Broadband and on to BT Total Broadband is that I want to be able to use Vision and that this action by BT makes a mockery of what they had already told me, ie I would have to change Broadband suppliers first to Total Broadband from BT.

Anyway I have asked for a callback from someone more senior as obviously I am pretty peeved at having to have gone through all the hassle changing over for nothing, but does this sound correct? Is it because to start with I just wanted a basic package whereby I dont actually pay for anything other than what I get on-demand? Or does this sound like a genuine reason on BT's part? Is there actually a valid technical reason or are they just being their usual useless selves?
 

Gavtech

Administrator
Assuming that the 'switchover' process they are referring to is the Freeview DSO and not something internal to the BT system... we would need to know the transmitter you receive from to be able to see whether there is any validity to this.

[If you don't know your transmitter - send me your post code via PM]
 

ghinzani

Active Member
Thanks Gav - I'm on Rowridge I believe (SP6 area). How would this effect things, and would'nt the existing Vision users on my street be effected?
 

Gavtech

Administrator
I can see no changes scheduled for that transmitter until the DSO at March 2012... so I can only think the issue must be the coming of T2 transmissions to Mux B [ HD] which is starting on some transmitters in December.

I have no information at the moment as to whether Rowridge is directly implicated. [ ...on that date].
 

Trollslayer

Distinguished Member
DSO dosn't affect this, you just do a retune like everyone had to a couple of weeks ago.
 

Gavtech

Administrator
So its only this Mux B business they could possibly use as an excuse then?

Yes - I think so.

The current boxes will not be capable of receiving T2 transmissions [ despite being MPEG4 capable] so maybe BT are waiting for hardware to become available?

The T2 chips are currently under design [ according to the last information I had ] and I was not expecting to see any T2 capable hardware until 'sometime in the first 6 months of 2010'... so December seems too early for that, but...

Other than that, I cannot see any reason for the hold up.
 

ghinzani

Active Member
Yes - I think so.

The current boxes will not be capable of receiving T2 transmissions [ despite being MPEG4 capable] so maybe BT are waiting for hardware to become available?

The T2 chips are currently under design [ according to the last information I had ] and I was not expecting to see any T2 capable hardware until 'sometime in the first 6 months of 2010'... so December seems too early for that, but...

Other than that, I cannot see any reason for the hold up.


Ok thanks, so if I was using a new box then it might matter but Im using an old 99p one off Ebay so how that would effect things I dont understand. Its not like it wont work going forward or else they would have to replace all their subscribers equipment going forward.
 

Gavtech

Administrator
Ok thanks, so if I was using a new box then it might matter but Im using an old 99p one off Ebay so how that would effect things I dont understand. Its not like it wont work going forward or else they would have to replace all their subscribers equipment going forward.

All existing equipment will continue to work and receive all SD channels as normal.

The only thing they will not be able to do is receive HD transmissions delivered via Freeview when the transmissions start in December. [ HD can be delivered via On-demand to existing boxes]

T2 capable hardware is required to be able to receive Freeview HD over-the -air...and none yet exists.
 

ghinzani

Active Member
So I never recieved a callback within 24 hrs as I was promised, theres a surprise! Anyway I just rang BT Vision sales and this time the stories chanegd again - get this! I cant have Vision until 2012, its not BT's fault as they have been told they cant sell Vision to certain users by Offcom, and the reason is because I will lose one of the 5 analouge channels.

Do these mugs really know what they are talking about? Is my next port of call a letter to Offcom then? Or the Minister involved? or my MP? Or all three and BT Customer Complaints. I cant belive I changed from BT Business to BT Residential at their behest so I could get Vision only to be now told I cant - surely they should have told me before I wouldnt be able to get it anyway?

Is there any way to get BT out of ones life completely or do you always have to rent the line from them even if you have a call plan with someone else? Ive had enough of these fools.
 

Geofbob

Well-known Member
So I never recieved a callback within 24 hrs as I was promised, theres a surprise! Anyway I just rang BT Vision sales and this time the stories chanegd again - get this! I cant have Vision until 2012, its not BT's fault as they have been told they cant sell Vision to certain users by Offcom, and the reason is because I will lose one of the 5 analouge channels.

Do these mugs really know what they are talking about? Is my next port of call a letter to Offcom then? Or the Minister involved? or my MP? Or all three and BT Customer Complaints. I cant belive I changed from BT Business to BT Residential at their behest so I could get Vision only to be now told I cant - surely they should have told me before I wouldnt be able to get it anyway?

Is there any way to get BT out of ones life completely or do you always have to rent the line from them even if you have a call plan with someone else? Ive had enough of these fools.

My understanding is that BT Vision will not sign you up unless you obtain the box from them. It's a mystery why they could not simply tell you that, once they knew you'd obtained the box elsewhere.

Incidentally, contacting your MP or a Minister wouldn't do much good - BT was privatised 25 years ago. You might as well complain to Parliament about the quality of M & S underwear (which I hasten to say is excellent in case any M & S lawyer is reading this!)
 

Wally1

Standard Member
So I never recieved a callback within 24 hrs as I was promised, theres a surprise! Anyway I just rang BT Vision sales and this time the stories chanegd again - get this! I cant have Vision until 2012, its not BT's fault as they have been told they cant sell Vision to certain users by Offcom, and the reason is because I will lose one of the 5 analouge channels.

Do these mugs really know what they are talking about? Is my next port of call a letter to Offcom then? Or the Minister involved? or my MP? Or all three and BT Customer Complaints. I cant belive I changed from BT Business to BT Residential at their behest so I could get Vision only to be now told I cant - surely they should have told me before I wouldnt be able to get it anyway?

Is there any way to get BT out of ones life completely or do you always have to rent the line from them even if you have a call plan with someone else? Ive had enough of these fools.

After 12 months trauma of dealing with BT we have managed to
isolate ourselves from them almost completely. They physically
own the phoneline to the house but we pay line rental to Sky as
well as the other costs such as broadband, tv etc. Hopefully if
there is ever a problem in future, Sky can deal with BT.

We found leaving BT tricky and tedious, in fact months after we
thought we were free we found we were not, but finally we did
get clear of them. I'm amazed that they are still in business.
 

ghinzani

Active Member
Happy to report I now have BT Vision, thanks to the moderators of the BT Vision forum for progressing it, and the BT Vision Support Specialist who enabled it. So it is possible, despite BT's strange system that cancels orders that are perfectly valid.


Now do I try the On Demand and HDMI features or just be happy with what Ive got and not tempt fate any more??!
 

seasidersrock

Active Member
:hiya: If your box has a hdmi output use it, box upscales to 720p or 1080i.
Picture quality is excellent, ours is running through a Yamaha RX-V765.:smashin:
 

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