VM is soo messed up-the white cable when supplied inside my place didnt reach to where it was supposed to i.e going around the skirting to other end of room,(roughly 10 meters) when I questioned the guy fitting the equipment, he said this is the longest we can fit.. BUT my cousin who lives on a top floor flat had the same internet only & it was routed all the way from the outside box up 3 flights of stairs & wasnt charged extra & wasnt told that theres a limit on the length of cable VM can supply. I think these virgin guys just make up crap as they go along & want to charge extra where they can.