grahammacqueen
Standard Member
- Joined
- Jan 24, 2012
- Messages
- 1
- Reaction score
- 0
- Points
- 1
5 time in 12 months lost phone for over 5 days. Reported on a Thursday to be told "its a network problem we are working on it will be on inside 2 hours" 4 hours later it suddenly is "your phone at fault we have tested it this end" and we cant get you an engineer on next Tuesday between 8-12. 2 oclock phone them up from my daughters to be told its been moved to Thursday between 4-8. Told them not acceptable moved to another dept to be told engineer just didnt turn up for 6 of his calls and offered a cancellation for Wednsday. Got an apology, first one for the last 5 cock ups. All these bar one or always down to an engineer mucking up a sub box at the bottom of my road. But the best one was when we lost our phone last March only to find or number had been issued to a new customer 4 days of calling always being told the phone is working no one listening to us telling them yes but not in our house. 7 days to get it back and the only compensation, the took off the 7 calls the new people made to India but not the 5 to local numbers that they called in the same period. Customer Care--- Customer could'nt care less