That seams to be what everyone is doing how embarrassing by vm it really isThanks engineer came out and offered to fit a hub 3 back in so accepted as he was kind off suggesting I did. So we will see
That seams to be what everyone is doing how embarrassing by vm it really isThanks engineer came out and offered to fit a hub 3 back in so accepted as he was kind off suggesting I did. So we will see
That's what I did and bought the Amazon eero system and it works faultlessly all through the house and out in the garden and all up the drive.The other thing people are doing is to put the hub into modem mode and purchase their own router
Isn't the Hub 5 still in its trial phase and not general release yet?
Yeah it was realised last October and now it’s may and still doesn’t work with pods and the app and load of other problemsIsn't the Hub 5 still in its trial phase and not general release yet?
It doesn’t nopeThe hub 4 I didn’t think worked with the app either…
The Hub 4 does work with the virgin connect app...its just the 5 that doesn't at the moment.It doesn’t nope
You sureThe Hub 4 does work with the virgin connect app...its just the 5 that doesn't at the moment.
I've got the hub 5,but purchased the Decco x60 and its works flawlessly.(most of my equipment is hardwired vis ethernet) but on wi-fi for the ring doorbell and phones/tablets.
Yep says it works with the hub 4.
It doesn’t say that I have hub 4 and it doesn’t workYep says it works with the hub 4.
The modem mode plus decent router is the way forward though. Its the most solid internet I have ever had in this setup. Even when I used my Asus router with Plusnet VDSL it was shaky due to the crappy copper Openreach junk.I stil don't have a separate router so am sticking with the Hub3 for now because most of the issues people have had are when using the hub5 in router mode rather than modem mode.
Same. I had an online chat with VM, they said 5 has just been released so I was in luck. Put me through to the CS team who said nope, it's not been released, you'll get an email to allow you to express interest. Emails aren't my thing tbqhwy.I'm a 1gbit customer still stuck on a Hub 4. Kind of odd that I haven't been offered an upgrade yet.
Have you downloaded the virgin connect app?I've had a hub 5 for a week now, it's fine, except, my wife's Samsung Galaxy A53 will not hold a WiFi connection. I've searched loads and changed various configuration options, still the same. Guess I'm going to have to put it in modem mode and use another router for WiFi.