AlexC95
Novice Member
Hi folks, firstly I know this may have been discussed/solved before, but my situation is somewhat unique and I am completely out of ideas (bar one which I will be trying shortly). This may be a lengthy post but I'd appreciate if people wouldn't mind reading it all as I want to make sure I don't waste anyone's time with suggestions I've already tried. I'll also try my best to lay everything out clearly.
Issue
Additional Info
Attempted Solutions / Issues ruled out
Any ideas would be greatly appreciated, if I think of any more detail to add I shall edit my post accordingly.
Thanks all!
Issue
- Virgin Superhub Gig1 will provide gigabit speeds to all ethernet devices connected to it, but not for any in my office, which only get 100 out of 1,000.
- My office comprises of a PS5 and two high-end desktop PC's, both with gigabit ethernet ports - all connected via an unmanaged gigabit switch (but I have tried without a switch and often see no difference).
- When I do get the devices to (somehow) get gigabit, they will revert after a couple of days or so without any obvious change to the setup anywhere on the network.
Additional Info
- I have attached a screenshot of my router to show what I'm getting. Those highlighted in green are fine and outside the office. Those highlighted in red are affected and are all inside my office.
- I have also created a very basic diagram of the ethernet setup I have, in case this helps.
- Ethernet cable connected directly to the router is a Cat7
- Ethernet cables connected to my devices from the switch are all Cat8
- The Sky Mini box is connected via Wi-Fi to the Sky main box, but Virgin sees it as Ethernet with 1,000 mbps, not sure if this is a possible issue so going to test switching these both to Wi-Fi and see what effect this has.
Attempted Solutions / Issues ruled out
- My office is still part of the house and I even have line of sight of the router. Wi-fi works considerably better (300 mbps~) compared to Ethernet
- I have tried a brand-new Cat7 Ethernet cable (20m) for the connection directly to the router to each device, but still no joy.
- Reset router to factory settings + opened ports/DMZ
- Virgin initially put it down to "work in my area" followed by "check your hardware", and to be honest I do lean towards agreeing with them that it isn't their side, but it is a possibility still. There are no works in my area, especially not now as this issue has been going on for some time.
Any ideas would be greatly appreciated, if I think of any more detail to add I shall edit my post accordingly.
Thanks all!