Yes, because no-one should ever makes mistakes! Are you perfect?Yet more VM ineptitude.
Don't worry. You don't sound banal. Just thick.Sorry if I sound banal, but it isn't free...
I'm on their M (10MB) service. After October, or thereabouts I will still be on the M service - and paying the same price for it - but will be getting 20MB. The upgrade is, therefore, free.
Surely it's not really that difficult to understand?
If you are having problems, like slower than expected speeds, then call VM and get them sorted....I mind paying for such a poor service....