Virgin 50 meg and Airport Extreme and Time Capsule

[Tim-Ann]

Hi there,

Have a Virgin 50 meg and having great problems connecting it and holding the connection to my virgin modem.

I do a factory reset then set up the AE get the green light sometimes I have to power down my Virgin modem then power it up again but I just don't seem to be able to get an internet connection via the LAN port to my PC.

When I eventually do get a connection and then shut my PC down and restart it I lose my connection to the Internet what is happening?

I do not have the Time Capsule plugged in when I'm setting up the AE but thus far it has been a bit of a nightmare so have reverted back to my trusty Belkin N1 Vision.

Anyone have any thoughts of things to try re this problem?

Many thanks, Tim.

 

[Playalistic]

You need to be sure to turn things off then on again in the right sequence.

1. Turn modem and AE/TC/AEX or whatever you have off.
2. Turn modem ON. Wait until all the lights are on and it is synced up to the exchange.
3. Turn your AE/TC/AEX or whatever you have on.
4. Wait until the green light comes on.
5. Bingo!

 

[Tim-Ann]

You need to be sure to turn things off then on again in the right sequence.

1. Turn modem and AE/TC/AEX or whatever you have off.
2. Turn modem ON. Wait until all the lights are on and it is synced up to the exchange.
3. Turn your AE/TC/AEX or whatever you have on.
4. Wait until the green light comes on.
5. Bingo!

Oh I wish it had been that easy after 5 hours of Mac support finally came to the conclusion that the AE and TC do not like the Virgin 50 meg system. Then found out there is now a problem with my 50 meg modem so maybe a replacement will solve the problem.

Thanks for your routine will follow it once the modem is replaced.

Tim.

 

[Playalistic]

I have it running fine here with the Virgin modem, the one with the blue LEDs that you can only see when looking directly at it (if that makes sense) and the very latest TC.

 

[Tim-Ann]

On my modem you can only see the blue lights when you look at the top of the modem, no lights at the front or sides.

Funny my connections been down all weekend so when I got it back this morning I tried to setup my Time Capsule and AE as the base station linking directly with my modem no joy after three reboots of my desktop I lose 'network connection' no Internet access yet Virgin are adament I have Internet acces, it keeps doing this and thus far even Apple have no solution I think it has to be something to do with both my AE and TC not being compatible with the Virgin 50 meg system.

Has that happened to you?

Thanks for you advice, Tim.

 

[Markvw]

Hi,
Now I would not want to muddy the water any more than it is...
I went through a similar scenario a while ago with VM. We had that many "engineers" come through our front door, just to tell us "Oh we don't touch WiFi".

I ended up changing the router twice and then getting a TC and still no good, played merry hell with them and got a free upgrade to a bigger broad band. That helped, but one of the issues where throttling and the kids Macs being G speed and the newer Macs being N....Split them up using AE, generally very good but last night it went off and never returned until the morning...

One strange trait when we all used the same router was I would have a full WiFi bar and had to move my Mac around to connect or change a web page.
Since the boys on here told me how to split the N & G speeds it has been fab..

 

[Playalistic]

On my modem you can only see the blue lights when you look at the top of the modem, no lights at the front or sides.

Funny my connections been down all weekend so when I got it back this morning I tried to setup my Time Capsule and AE as the base station linking directly with my modem no joy after three reboots of my desktop I lose 'network connection' no Internet access yet Virgin are adament I have Internet acces, it keeps doing this and thus far even Apple have no solution I think it has to be something to do with both my AE and TC not being compatible with the Virgin 50 meg system.

Has that happened to you?

Thanks for you advice, Tim.

Do you get internet access if you just plug an ethernet cable from the modem to your machine directly? Just taking the other hardware out of the equation.

 

[Tim-Ann]

Hi there,

Yes I do but obviously I have to reboot the modem and computer this is something to with the Apple Equipment I've just started a seperate post re the problem.

See the link,

http://www.avforums.com/forums/virg...virgin-50-mb-apple-tc-ae-router-problems.html

I've also trawled through my Modem logs and have only had to errors giving me an outage but non on the days I've been trying to sort out the Apple routers.

Basically Apple seem to think it is down to Virgin and I have a feeling Vigin will think likewise, pain really I liked the Apple AE and TC as a router.

Again thanks for your input, much appreciated, Tim.