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Video-now: excellent customer service, accepatable shipping times!!

Discussion in 'Movie Forum' started by docsuperg, Mar 29, 2001.

  1. docsuperg

    docsuperg
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    Hello,

    I recently ordered DVDs from three companies:

    play247
    video-now
    dvdboxoffice

    My experience with these companies revealed the following:

    1. All three companies shipped their product from Canada (I was under the impression the play247 was based in the UK!)

    2. Of the three companies, DVDs ordered from video-now arrived within 6 days from the time of order (this definitely impressed me - since I live in the UK); DVDs ordered from play247 and dvdboxoffice took 3 weeks to arrive (presumably, their service is much quicker, however, this was not the case for me)

    3. Some of the movies that I ordered from all three companies were CATALOGUE titles; I had to wait 3~4 weeks for these titles (from each company)


    While there is both negative and positive press for the three companies in question, I can offer the following advice:

    video-now offered excellent service for newly released titles (while the other companies lacked in service); in regards to catalogue titles, all three companies lacked in stock availability

    One final note. the customer service I received from video-now was excellent, they did not give me any programmed responses


    docsuperg
     
  2. jason t

    jason t
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    the one thing i noticed when i ordered from video now they charged my credit card for my pre-orders long before they were sent!!
     
  3. PoochJD

    PoochJD
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    Hi,

    All I got from Video-when-we-can-be-arsed was a load of hassle, money taken from my credit card, and NO blinking DVD! I say that they should be hung!

    As for any DVD importation company, it is illegal to sell any non-BBFC approved material within the UK, hence all of these firms IMPORT the discs, via places like Jersey and Guernsey, et al. Whilst many have Uk-based phone numbers, none of the discs come anywhere near the UK, for obvious reasons.

    Pooch
     
  4. McMullb

    McMullb
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    I am having a lot of trouble recently with VideoNow - No responses to email fax or even telephone. I have had a title ordered since March that was sent (maybe) but it never arrived. Anyone else had problems?
     
  5. PaulBoy

    PaulBoy
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    Mac - Yes I did - After numerous emails & changes of DVD I eventually got two discs out of them 3 months from the date of my original order - So I dont go near them now
    Paul
     
  6. Guest

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    Video_now,more like Video_never.
    Ordered X-men received Straw Dogs,sent back
    Straw Dogs as instructed never received X-men
    Have given up after numerous E-mails they just deny receiving Straw Dogs it's been over 6 months now.
    If asked my opinion on this company give
    'em a body swerve buy else where.
    Sorry just had to let off some steam.
     

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