I am just off the phone to Sky quite angry and disappointed. Do they actually care about existing customers? My HD box decided to break down last night after 13 happy months, I was quite gutted because I have some recordings on it which I didn't want to lose but hey these things happen. Anyway I have 6 mixes + Sports & Movies, as well as their Broadband max service while paying their £10 a month HD charge. I see that they are offering HD boxes as low as £29 these days and although not expecting it to be that low I was expecting a decent deal. I was horrified when they quoted me £260 for box and install! I swiftly told them where they can stick it and cancelled my HD subscription which was tough to do. Surely the best they can do for existing customers has to be better than £260?