very slow speed ?

Discussion in 'Virgin Media Broadband' started by tim68, Jul 12, 2015.

  1. tim68

    tim68
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    hi all

    A little help please

    for a while I wasn't getting any problems with speeds till the last couple of days, but now I am getting very slow speeds looking at speed test by Ookla

    less than 1Mps download which is slower than it's upload speed of 2.38Mps

    is there anything I can check on my modem before I call up Virgin ?. I have a Virgin media Super hub which should be on 50Mps package

    thanks very much
     
  2. imightbewrong

    imightbewrong
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    Have you tried restarting it?
     
  3. tim68

    tim68
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    thanks mate. I didn't think of that lol

    I tried a soft reboot through the Superhub homepage which didn't do anything, going fine now though after unplugging the Superhub.
     
  4. bladedripper

    bladedripper
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    Id just phone virgin as they will do some checks and a reset there end.:smashin:
     

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