Stephen Akers
Standard Member
I recently started having issues with a Samsung 55" JS8500 8 Series Curved SUHD 4K Nano Crystal Smart 3D TV, there was light bleeding in from the edges of the set. Which I purchased online from Richer Sounds in August 2015. I reported the issue to RS customer services department, and they then organised a "repair".
The firm A1 TV services were tasked with uplifting the set, repairing, then dropping off the set.
Firstly, when they uplifted the TV, the staff were very rude, and complained about the fact that the TV was still wall mounted, and it wasn't their job to unmount the TV (which I may add wasn't made clear to me on the phone to the firms manager, he only asked if it was wall mounted).
Secondly, when the TV was returned, again the staff complained about having to then mount the TV again.
Thirdly, now that I have been able to have a proper look at the TV, the standard of the repair has been extremely poor (see links to pictures attached). There is more damage to the corners of the TV which I haven't got pictures of, but it appears the staff at A1 didn't have a clue how to replace the screen
WP 20170714 18 18 24 Pro
WP 20170714 18 18 33 Pro 2
20170716 142529
20170716 142606
Now, to say I am extremely disappointed is an understatement, I paid the princely sum of £2199 for the TV at the time of purchase, and the fact that it was in perfect condition( apart from the light bleeding in from the sides of the screen) when it was uplifted, and it to come back like this, has made me think very carefully about purchasing from RS again.
I have contacted Customer Services this morning, and they have promised to look at these pictures, and then get back to me by COB today.
Poor show Richer Sounds, very poor show.
The firm A1 TV services were tasked with uplifting the set, repairing, then dropping off the set.
Firstly, when they uplifted the TV, the staff were very rude, and complained about the fact that the TV was still wall mounted, and it wasn't their job to unmount the TV (which I may add wasn't made clear to me on the phone to the firms manager, he only asked if it was wall mounted).
Secondly, when the TV was returned, again the staff complained about having to then mount the TV again.
Thirdly, now that I have been able to have a proper look at the TV, the standard of the repair has been extremely poor (see links to pictures attached). There is more damage to the corners of the TV which I haven't got pictures of, but it appears the staff at A1 didn't have a clue how to replace the screen
WP 20170714 18 18 24 Pro
WP 20170714 18 18 33 Pro 2
20170716 142529
20170716 142606
Now, to say I am extremely disappointed is an understatement, I paid the princely sum of £2199 for the TV at the time of purchase, and the fact that it was in perfect condition( apart from the light bleeding in from the sides of the screen) when it was uplifted, and it to come back like this, has made me think very carefully about purchasing from RS again.
I have contacted Customer Services this morning, and they have promised to look at these pictures, and then get back to me by COB today.
Poor show Richer Sounds, very poor show.