I ordered an HD-A1 from Movietyme on August 4th. It arrived two weeks later. On their website when I placed the order it was described as being 'in stock'. My first gripe is that it took so long. Movietyme blamed the recent events at Heathrow for the delay. Others, however seem to be getting their players 'next day'. My second gripe is that with hours of taking delivery of my player Movietyme were offering 7 free HD-DVDs with the HD-A1. So people who paid the same price as I did get 7 free HD-DVDs. OK, so I missed the offer. I exchanged several emails with Movietyme in the States about my dissatisfaction with the delivery time, and with the latest offer. I told them I am not a happy customer. I don't expect them to let me have the 7 DVDs, but I would expect *some* token gesture, like fatrich got, who received his player the same day as me. Movietyme offered him a free HD-DVD. I have quoted messages from this forum, explained that I just want to feel happy about having ordered from them and told them how it is not unusual for retailers to make a token gesture to mollify customers who have only just missed out on an offer - goodness, even Apple do that! The response has been stunningly unhelpful. No offer, nothing. Their comments have been along the lines of 'what do you expect us to do?' (This is not a quote, BTW), 'we can't help postal delays' etc. etc.. I know they are technically correct, but we are talking about customer relations here. Quite frankly I am very unhappy with Movietyme - to keep me happy would have cost them around 10 quid. They are not interested in doing that so I am not going to use their services again or recommend them to friends and colleagues. It's a real shame. They have had good publicity on this forum which is why I ordered from them when I could have got a player cheaper elsewhere. 'Craig will sort you out' is mentioned a fair bit - Craig just ignored my email :-( I have finished the email conversation by asking them to remove me from thir mailing list. They have just got back to me and tersely confirmed they have done this. They obviously have no interest in keeping me as a customer.