VAT at 14.5%?

Discussion in 'General Chat' started by Monty Burns, Sep 18, 2007.

  1. Monty Burns

    Monty Burns
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    Hi Guys

    I visited PC world Greenford/Northolt on Sunday for what should of been a very quick, easy transaction. So I reserved a laptop on-line and thought as I walked in the door "This should be easy" :rotfl:

    It took me 45 minutes and, it would of been longer if I had not started a customer revolt! Some people had been waiting over an hour, why do people stand for this!? One lady who had reserved a printer and been waiting 55 minutes was then told "well the printers on the shelf over there if you want one".... you can imagine the look of anger on her face as she needlessly had waited under the assistant managers instructions!

    Anyway, with all this fiasco, I get home, and to top it off, unless things have changed, they have only charged me 14.5% VAT and not 17.5%.... is this another PC World screw up or is this correct?
     
  2. gavan

    gavan
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    Dunno about the VAT but I had a similar experience when I reserved a laptop at the start of this year and went to collect it from a local branch.

    I was just about to walk out when they served me - doesn't really make me want to go through the experience of buying anything from them again.
     
  3. Pat_C

    Pat_C
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    I think they should make their TV ads more realistic by employing actors who grunt at you, have their shirts hanging out, and carefully conceal any product knowledge that they may have accidentally acquired.
     
  4. Steven

    Steven
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    I reserved Creative speakers and collected instore. Directed to the coorect counter, instantly retrieved from the shelf paid and left all in under 60 seconds. Definitely would use again

    However annoyed with Creative themselves. Sent off photocopy of receipt which they acknowledged but no £10 rebate in sight
     
  5. Monty Burns

    Monty Burns
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    Do us a favour, check your VAT please.
     
  6. C225

    C225
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    I ordered a guitar hero game and when got there was told to wait and about 20 mins later they came back to me saying they did not have any and never did.

    So why did the online system say they had them in stock.
     
  7. DJT75

    DJT75
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    Does it actually say "14.5% VAT" ?

    What's the breakdown of the figures on the receipt?
     
  8. Pat_C

    Pat_C
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    Is this a concern that you haven't paid enough VAT or a plan to tip off the Customs & Excise people?
     
  9. Monty Burns

    Monty Burns
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    :rotfl:

    Neither although tipping of HMCE might be funny! :D

    TBH makes no odds to me, I will tell my accountants the gross figure and they will do the rest for my company VAT returns.

    Really just wanted to see if everyone elses VAT was wrong and PCWorld messed up something else. Will post figures when my GF gets home - she's hidden the receipt "somewhere safe" :rolleyes:

    Any other customer service horror stories out there?
     

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