V+ broken?

[whiteswan]

HI

Cant get my box to respond to anything - tried un plugging but no joy.

Is there a way of resetting the box to default settings by key presses etc?

Dave, Oldham UK.

 

[Cocacola]

Don't know if this will help or not. Take a look at troubleshooting file attachment. Also:

Special Note: In some cases it maybe necessary to ‘reformat’ your TVDrive. Customer Care
will advise if this is necessary and how to go about it. Reformatting will mean that you can
hopefully resume ‘normal service’ fairly quickly without waiting for an appointment for an
engineer to visit. However, reformatting can result in the loss of recorded and planned
programmes. We suggest that you copy any important programmes to DVD/VCR (see page 21)
and make a note of your planning recordings before reformatting or before an engineer visit.

 

[whiteswan]

Hi

Customer care? They cant send an engineer till the 26th !

Can somebody talk me thru a reformat?

Dave

 

[holbrook99]

yet another thread about the **** poor v+ box, and **** poor customer service in relation to it!!!!!

surely virgin have to do something soon to sort the problems with the v+ box!!!

 

[steve tyler]

HI

Cant get my box to respond to anything - tried un plugging but no joy.

Is there a way of resetting the box to default settings by key presses etc?

Dave, Oldham UK.

My box was doing this recently and i found it to be a dodgy hdmi connection.I just swapped the ends round and now it works ok.