Hi all, Since there has been a lot of discussion on both the old forum and this one about which USB-serial converters that work with the Tag gear and if the new IAG backup tool works, I decided to get one and do some testing. (To fill up my Beta testing gap ). I tested both the IAG backup tool and normal software update. I found one that is quite cheap (19 Euros!) and it works flawlessly with both my Dell and Acer laptop. The brand is ATEN, model UC-232A. So, perhaps something to try since it's cheap cheap! Have fun!