In the US Pioneer settled a class action lawsuit over faulty plasma PSUs and agreed to change all the affected US PSUs free of charge in the whole of the US. Links are: Pioneer - http://pioneerelectronics.com/pna/article/0,,2076_3143_173403415,00.html Court Order - http://pioneerelectronics.com/pio/pe/images/portal/cit_3424/278097908jaffefinalorder.pdf In the UK the 502s are, according to Pioneers technical support, being changed ONLY if there is a problem. Why are UK consumer not getting the same respect and care afforded to US consumers? Are we in some way less valuable or our £5000 less appreciated? I myself have a 503MXE that has gone bang and this one is even more interesting because Pioneer UK claim the 503MXE in the US and the 503MXE in the US share the same model number but are entirely different sets so they are uninterested in helping me. I thought this was strange so I took the time to ring Pioneer US on 001 800 421 1404 to ask about the differences and I got some very surprising answers: Q. The 503MXE is listed in the court ruling as an affected model but it isnt on your replacement program, why? A. The 503MXE was indeed part of the court case as one of the affected models but wasnt on their replacement list because they sold the 503CMX over there and the Europeans had the 503MXE with the universal mains input voltage. Q. But I was told you both sold 503MXEs but they were different inside? A. We never sold 503MXE in the US, we only had the 503CMX and that is in our replacement program. You need to go back and speak to Pioneer in your country. Well I have been speaking to them and now I find that not only are they secretive and uncooperative they are also misleading me. I have e-Mailed them about this but I dont expect a reply. The bottom line is this set is now outdated and the time has come to change it anyways, but the way Pioneer treats its UK customers is so outrageous I thought I would make this post and see how others felt. Also if anyone has the technical info from the original court case I would appreciate a copy, I have good friends in California who are trying to track down all the info over there and if I can get it I will be trying to do the same to Pioneer over here as what happened to them over there. A most disappointed, annoyed and very very EX Pioneer customer awaits your thoughts ..