Airframe5
Standard Member
Hi everyone, please could you help?
On Tuesday I upgraded from O2 Simplicity (Nokia 6600i) to Pay monthly Iphone4 through mobiles.co.uk. The phone arrived yesterday with a microsim pack. So far so good and I set up the phone in the following sequence;
1. I followed the 'swapmysim' instructions on the envelope containing the microsim.
2. I loaded the sim in the phone, successfully synced with my macbook and registered the phone (in itunes).
3. By the following morning my old nokia lost an O2 signal as expected and after restarting the iphone (following a call to o2 customer services) the iphone came to life.
However O2 informed me that my phone number is still linked to the old Simplicity account with no record of a switch to a pay monthly iphone tariff.
On checking My O2 online account this evening my account/billing info is still unchanged. In a further call to a (not so helpful) O2 customer service advisor, they insist I contact mobiles.co.uk to resolve, claiming there is nothing they can do.
I have been unable to get through to mobiles.co.uk by telephone and now a little concerned and confused. Have I set up the iphone correctly?...Would it be fair to expect a delay in the transfer of account details?....... Is it right that o2 should refuse to advise on this matter?
Any advice would be gratefully received.
Thanks
On Tuesday I upgraded from O2 Simplicity (Nokia 6600i) to Pay monthly Iphone4 through mobiles.co.uk. The phone arrived yesterday with a microsim pack. So far so good and I set up the phone in the following sequence;
1. I followed the 'swapmysim' instructions on the envelope containing the microsim.
2. I loaded the sim in the phone, successfully synced with my macbook and registered the phone (in itunes).
3. By the following morning my old nokia lost an O2 signal as expected and after restarting the iphone (following a call to o2 customer services) the iphone came to life.
However O2 informed me that my phone number is still linked to the old Simplicity account with no record of a switch to a pay monthly iphone tariff.
On checking My O2 online account this evening my account/billing info is still unchanged. In a further call to a (not so helpful) O2 customer service advisor, they insist I contact mobiles.co.uk to resolve, claiming there is nothing they can do.
I have been unable to get through to mobiles.co.uk by telephone and now a little concerned and confused. Have I set up the iphone correctly?...Would it be fair to expect a delay in the transfer of account details?....... Is it right that o2 should refuse to advise on this matter?
Any advice would be gratefully received.
Thanks