If you were already an existing subscriber for over 12 months, and sourced your box elsewhere, you are not in a 12 month contract. You can remove the HD subscription at any time. The HD portion is just a package change, like you asking for movies then cancelling a month down the line.
If they are still being pedantic about it, threaten to cancel your whole package (saying you can re-apply) for the min......They will cancel the HD in a flash to keep you
That's not correct. Regardless of where you got your box from you are tied into a 12 month contract for the HD channels (IF you choose to upgrade to them). This is confirmed when you call to upgrade your package.
As I said before if you cancel Sky all together then that contract becomes void.
No im sorry you are incorrect, this a section of email i got from sky after trying to take HD of when they refused :
Thank you for your email regarding your 12 month subscriptions.
Firstly, I would like to apologise on behalf of Sky for the delay in replying to your email.
I have checked your account and as you purchased an HD box from another source , you would not be committed to a 12 month subscription agreement on your box or your HD subscription.
I trust this information assists and should you require any further assistance please do not hesitate to contact me at the above email address.
Kind Regards
Tom Johnstone
Customer Relations
Has it crossed your mind that that particular employee is confused? I could easily quote an email from another Sky employee completely contradicting the one you quoted.
The reality is if you buy your box from Ebay (for example) then you are NOT committed to purchase a HD subscription (you are if you buy the box from Sky) BUT if you do you ARE committed to the HD subscription for 12 months.
Ok calm down tiger.. Anger management school is thataway >>>>