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Upgrade Canon A20 firmware problem

Discussion in 'Photography Forums' started by lmccauley, Jan 15, 2003.

  1. lmccauley

    lmccauley
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    I carefully followed the instructions on Canon's website and upgraded the firmware on my A20 to 1.0.0.2 using the USB cable with no apparant problems. However, after this upgrade it will not take any pictures (or even operate in the photo-taking modes). It will still allow me to review pictures (from another CF) and I can reformat my original CF using the PC.

    Anyone else had similar problems? I'm going to contact Canon and see what they say, but I'm worried by the disclaimer in the instructions (which basically says "You're on yer own, mate!").

    Cheers,
    Liam
     
  2. nunew33

    nunew33
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    How can they not take responsibility for something they distribute that could have an adverse effect on your product!!!


    Thats scandelous.


    Id be interested in the outcome of this.
     
  3. lmccauley

    lmccauley
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    I'm hoping the disclaimer is just to cover them in case someone tries to sue them for emotional distress or something :rolleyes:.

    I've logged an incident on the Canon Web Self-Service site, so I'll let you know what they say.

    Cheers,
    Liam
     
  4. lmccauley

    lmccauley
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    Well, this is the response I got from their web site:

    I'm in contact with someone from another forum who has had the same problem - he rang up Canon and they said they would charge £90 to repair it... :eek:. Seems ridiculous when I followed their instructions exactly (I've flashed motherboard BIOS before without a problem) to upload their firmware. If I get charged anything more than a nominal fee then I think I'll write to one (or more) digital camera magazines to publicise the risks of upgrading your firmware and Canon's attitude when their procedures and software goes wrong.
     
  5. lmccauley

    lmccauley
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    I got my camera back from Canon's service centre today. It works perfectly and they didn't charge me a thing. I originally contacted them a couple of days before the warranty ran out and sent the camera to them at their instruction a couple of days after it had expired.

    Well done Canon for resolving the problem quickly and without charge or complaint :smashin:

    Cheers,
    Liam
     
  6. minimad

    minimad
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    Nice to know that some of the big corps really do care.

    Nice one Liam!

    Have fun!

    Collin
    :clap:
     
  7. nunew33

    nunew33
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    I think thats giving them too much credit!!!!!


    Im sure its more a case of they tried their own procedures found them to be wrong and are trying to avoid a litigation.

    It would be interesting to note if they have either changed the firmware or their procedure!

    These smilies are good arent they:hiya:
     

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