Unusual problem with Panasonic ub400

Discussion in 'Blu-ray & DVD Players & Recorders' started by Eddibhoy, Aug 8, 2018.

  1. Eddibhoy

    Eddibhoy
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    Hi

    Not sure if anyone will be able to help, but here goes.

    We were watching The Hunger Games: Mockingjay part 2 on blu ray last week on Panasonic ub400. About 20 minutes in, the disc skipped, and moved to a scene about 40 minutes further on in the movie. We returned too the scene we had been watching, but it did the same again. Took the disc out to see if there were any scratches on it, but it appeared to be in decent condition, apart from a fingerprint. Cleaned the disc, jumped to the same scene again, and again it skipped about 40 minutes forward in the movie. We gave up at that point and ordered a brand new copy from Amazon, with the intention of replacing the disc in the box set. The new disc arrived and we started watching again, but when we arrived at the scene it skipped in the old disc, the exact same thing happened! Given that it was a brand new disc, we tried it on PS4 and it played perfectly. We have had no issues playing 4k discs, but my wife has said that it's been skipping on some discs when she has been watching.

    Has anyone came across anything like this before?
     
    Last edited: Aug 8, 2018
  2. Uphallster

    Uphallster
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    Just been in touch with Panasonic help line with the very same problem with our UB400 and Mockingjay Part 2. Plays the other three disks no bother. Did the same thing and sent box set back to Amazon thinking it was a dodgy disk, but the new disk did same thing. I tried the disk on our old LG player and it played perfectly. I factory reset the player 4 times and reset all settings and made sure latest firmware installed but same fault same place just into chapter 2. Interestingly the disk does not seem to load cleanly with some flashes on screen and the 'reading disk' message appearing more than it should. The help line suggested it might be the way that particular disk is encoded, and have said I should take it to their Glasgow repair centre. I think a Blu-ray player costing that much should have no trouble playing all Blu-ray disks.
     
  3. doug56hl

    doug56hl
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    Panasonic players have problems playing this disc. It's been ongoing for years.
    My UB700 won't load it and others have reported the same problem with the UB900.
    I gave up with mine and played it on my Sony X700 without any problems. Just tried it on my newer gen UB820 and it now loads and plays.
     
  4. Eddibhoy

    Eddibhoy
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    Any idea why this particular disc causes problems? I've had no issues with any other disc on this player.
     
  5. Eddibhoy

    Eddibhoy
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    Have you taken it to the repair centre?
     
  6. Uphallster

    Uphallster
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    No, the repair center emailed me a link to the Panasonic global site where you can download firmware updates that are not always available for the automatic update yet. But unfortunately mine is already on the latest firmware version 1.80 The repair center did ask for detailed photos of the disk set so they can feed back to Panasonic, so that's as far as it goes for the moment.
     

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