smartie1947
Established Member
- Joined
- Nov 7, 2005
- Messages
- 199
- Reaction score
- 4
- Points
- 65
Sky installer called today to upgrade Sky digital to Sky+ in a flat in our block.
Situation is block of 20 flats with a flat roof.
Access to the roof is by an internal ladder, approx 10 feet to a skylight which leads directly onto the roof. Roof is approx 150 foot square, with existing dishes congregated in the centre, fastened to brick partitions.
Installer would not entertain the job, citing Sky's Health & Safety policy, stating that only their special heights team were covered for such an installation.
Already on the roof are another 12 dishes/cabling etc, which have been installed by individual Sky installers, since the advent of Sky Digital in 1998, without ever the need for any special heights team. This cut no ice with today's installer,nor his superviser with whom I spoke on the telephone.
Net result, installation postponed for a further week until special heights team are next available.
Moral:- Take nothing for granted in arranging an installation with Sky, especially where their own staff are involved. Remember any installation cancelled by the installer on any given day allows him more time to complete the remainder. When ordering a new installation/upgrade etc insist on speaking to a superviser from the installation team BEFORE authorising the work. Give him every pertinent detail of the job before an appointment is agreed. Never assume past precedence is anything to go by when dealing with Sky. ALWAYS expect to be let down with the need to take more time off work than you anticipated.
Situation is block of 20 flats with a flat roof.
Access to the roof is by an internal ladder, approx 10 feet to a skylight which leads directly onto the roof. Roof is approx 150 foot square, with existing dishes congregated in the centre, fastened to brick partitions.
Installer would not entertain the job, citing Sky's Health & Safety policy, stating that only their special heights team were covered for such an installation.
Already on the roof are another 12 dishes/cabling etc, which have been installed by individual Sky installers, since the advent of Sky Digital in 1998, without ever the need for any special heights team. This cut no ice with today's installer,nor his superviser with whom I spoke on the telephone.
Net result, installation postponed for a further week until special heights team are next available.
Moral:- Take nothing for granted in arranging an installation with Sky, especially where their own staff are involved. Remember any installation cancelled by the installer on any given day allows him more time to complete the remainder. When ordering a new installation/upgrade etc insist on speaking to a superviser from the installation team BEFORE authorising the work. Give him every pertinent detail of the job before an appointment is agreed. Never assume past precedence is anything to go by when dealing with Sky. ALWAYS expect to be let down with the need to take more time off work than you anticipated.