Unlocking phone problem

Discussion in 'Mobile Phones Forum' started by johnbower, Jun 7, 2017.

  1. johnbower

    johnbower
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    I got a Alcatel Pixi 3 mobile and it is locked to EE.

    I have a 16 digit NCK code from an online supplier and have put the code in the phone but it came up error.

    Now I have two of these phones and the one I tried the code in and got error I cannot seem to get back to the enter code screen.

    The other phone when I put in the sim gives the input code to unlock screen

    How do you get to the unlock screen ??
     

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