Unable to connect wirelessly or through ethernet

supersleuth

Novice Member
Turned on my dell xps1530 laptop today to find that after 4 years I could no longer connect to my Internet.

I have other wireless items such as my iPad still connected to the same router, so I know that isn't the problem.
The laptop shows my connectivity as LOCAL only and never gives me access to the Internet.
I have tried connecting wirelessly as well as with an Ethernet cable direct to the router.

Can anyone help me identify what may be causing this inability to connect?

I have reset my router and modem and restarted the laptop several times without any change in outcome.

The laptop has been connected to this internet network for the past few years with no problem. Turned it on this morning and nothing !!!

Any and all advice would be most welcomed, thanks

Cheers all
 

maf1970

Well-known Member
Get hold of a linux live disk to check your hardware with. e.g. Knoppix, Ubuntu

This will allow you to boot your system without needing to use the installed OS. Once started you can then check
the wired connection first then the wireless.(on some live disks you may need to allow it to download extra drivers via wired first.)

If they work this way then your problem is software related.
 

supersleuth

Novice Member
Thanks.
Unfortunately I don't have access to those tools.
Are there any settings I should be checking first? Or is this the only possibility?

Thanks so much
 

brookheather

Distinguished Member
Do you have the same problem with both the wired and wireless connection? If so then it is likely to be some sort of configuration issue rather than hardware related. Can you see other devices on your local network? Perhaps your DNS settings have been set incorrectly - check that your wireless adapter is set to pick up settings from DHCP for both the IP address and DNS. Can you ping Google DNS?

> ping 8.8.8.8

Also run ipconfig and upload the output here.

> ipconfig /all
 
Last edited:

brookheather

Distinguished Member
Run a command window and type the commands.
 

supersleuth

Novice Member
Thanks
Have run the ipconfig/all
As I have no web connection, I can't post from that machine.
Is there a specific line that may help, and I can type it out
 

brookheather

Distinguished Member
What is the IPv4 address and default gateway showing as? What is the IP address of your router?
 

brookheather

Distinguished Member
I assume it is 192.168.1.254 - if you enter this in your browser does it take you to your router configuration page? It all looks fine - struggling to think why you can't connect to the internet... I assume you've tried rebooting your laptop.
 

supersleuth

Novice Member
Yeah, just connected to my router using my iPad and the ip address you mention is the one.
When I pop that in my browser on my laptop, I simply get an Internet Explorer cannot display the web page.

Local connection only still on Laptop.

Gonna try another network to connect to and see if that works. If so then guess its a set up issue somewhere although god knows how things changed overnight after being connected for 4 years.

Really appreciate the help and if you can think of anything else, I sure would appreciate it
 

brookheather

Distinguished Member
Something is blocking your traffic - your hardware works fine because it is getting an IP address from your router. All I can suggest is try and disable Windows Firewall and any other security software you have installed and see if that makes a difference.
 

supersleuth

Novice Member
Well I have stumbled on the answer.

McAfee released an update 2 days ago that basically caused the issue I'm facing.
It seems to be predominantly withDell laptops and PCs.
The answer was to do a system restore to per 17th August

Full Internet back

There is a war raging on the McAfee boards for anyone interested in checking it out.

What a relief to find a solution.

Thanks brook for your patience and help
 

brookheather

Distinguished Member
McAfee is always the first thing I uninstall on a new Dell laptop - use one of the free alternatives like MSE, AVG or Avast.
 

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