Question UN75MU6300 poor video streaming quality

Discussion in 'Samsung TVs Forum' started by FlyingFiddle, Aug 3, 2018.

  1. FlyingFiddle

    FlyingFiddle
    Novice Member

    Joined:
    Aug 3, 2018
    Messages:
    3
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    4
    Location:
    Halifax
    Ratings:
    +0
    Hi, I just bought a UN75MU6300 model from Costco (Canada) and spent the night setting up and testing the Tizen apps. The system itself is quite fluid but I found that built-in apps, specifically Youtube and Netflix, have poor streaming quality.


    For youtube, when I run many 4K videos, the app tends to automatically select a lower rate such as 480p. When I force it to 1080p, occasional pauses will happen. At 4k quality, the video would chop a lot.


    For Netflix, the video will start streaming at a very poor quality, slowly get better but never as good as even my current 720p TV with a Chromcast.


    My TV is in the room that is very close to my router. I even used the Internet app to go to Internet Speed Test site of Google and got very good test results (over 20MPs download and similar upload, I have Bell fiber internet). So I am confused as to where the problem might be. Maybe it just can't sustain a good streaming rate? Or the fault of the apps? Has anyone had a similar problem with their TVs?


    I was hoping NOT to have to use a Chromecast Ultra or a media box for this TV as it's Tizen system has all the streaming apps I would need. Would be a shame if I can't use them to stream content at decent quality.

    Thank you!
     
  2. mark00754

    mark00754
    Novice Member

    Joined:
    May 6, 2018
    Messages:
    21
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    1
    Location:
    uk
    Ratings:
    +2
    hi is that 20mbps or 20MBps?

    are you using wifi or Ethernet?
     
  3. FlyingFiddle

    FlyingFiddle
    Novice Member

    Joined:
    Aug 3, 2018
    Messages:
    3
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    4
    Location:
    Halifax
    Ratings:
    +0
    Hi, I still have the streaming quality problem when I am using wifi. My web-browser based speed test was suggesting a fine speed but that doesn't translate into decent youtube or netflix video quality. It's a shame.

    I have now switched to using Ethernet and it's much better. All youtube 4k video now plays nicely.

    I am using those Ethernet through power line devices from D-link, if anyone is interested in this solution.
     

Share This Page

Loading...