radionotme
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I've just submitted an issue to Samsung Technical support, but wondering if anyone here has any ideas or has come across anything similar.
Shortly after receiving the TV, I noticed a fault with the screen, in that the tone of the image would flick, similar to the way in which the user can manually switch colour tone from warm to cool. It's also accompanied by a flickering in the top 20% of the screen
This happens automatically, and is not triggered by any specific circumstance that I can determine. It is also not constant. It tends to happen after the TV has been on for a while, about an hour or so. The issue will then come and go while watching, sometimes happening several times in a minute, and then nothing for ten minutes or more. It does not seem to be related to the picture being shown, as if it happens and I then rewind and replay the same sequence, the issue will not always reoccur.
I've attached a link to a video that shows this happening during a scene on the BBC iPlayer app built into the TV. It is particularly prevalent at the 26 second mark, where you can see both a flickering in the top 20% of the screen area, and the colour tone shifts.
20151223035428.mp4
Note, the image contrast appears to change in the video, everytime the camera angle does, but that's just the phone compensating for the change in light level. Look for changes in colour when the camera angle doesn't change.
I have demonstrated this happening with both the TV using built in apps, i.e. Netflix and iPlayer. I have seen it using my Sky+Box and using my Xbox One both with games and as a Blu Ray player.
I have switched Dynamic Contrast off, and Game mode on, as this is supposed to stop the TV from trying to do processing on the picture, but the issue remains.
Shortly after receiving the TV, I noticed a fault with the screen, in that the tone of the image would flick, similar to the way in which the user can manually switch colour tone from warm to cool. It's also accompanied by a flickering in the top 20% of the screen
This happens automatically, and is not triggered by any specific circumstance that I can determine. It is also not constant. It tends to happen after the TV has been on for a while, about an hour or so. The issue will then come and go while watching, sometimes happening several times in a minute, and then nothing for ten minutes or more. It does not seem to be related to the picture being shown, as if it happens and I then rewind and replay the same sequence, the issue will not always reoccur.
I've attached a link to a video that shows this happening during a scene on the BBC iPlayer app built into the TV. It is particularly prevalent at the 26 second mark, where you can see both a flickering in the top 20% of the screen area, and the colour tone shifts.
20151223035428.mp4
Note, the image contrast appears to change in the video, everytime the camera angle does, but that's just the phone compensating for the change in light level. Look for changes in colour when the camera angle doesn't change.
I have demonstrated this happening with both the TV using built in apps, i.e. Netflix and iPlayer. I have seen it using my Sky+Box and using my Xbox One both with games and as a Blu Ray player.
I have switched Dynamic Contrast off, and Game mode on, as this is supposed to stop the TV from trying to do processing on the picture, but the issue remains.