Question UE KS8000 49” screen problem.

Discussion in 'Samsung TVs Forum' started by MUFCMAD, Oct 26, 2017.

  1. MUFCMAD

    MUFCMAD
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    My Samsung UE KS8000 has only just started to do this and I’m out of manufacture warranty by 6 months.
    I have a Richer sounds 6 year guarantee and I’ve been in touch with them and I’m sending photos to them to see what their engineers think.
    The bleed type effect only affects lighter greys and colours. The grey in that area goes a bit green. It’s like a 15-20mm band around the screen, mostly visible on the lower half of the screen edges.
    I don’t think it’s light bleed as when I have black bars there isn’t any light bleed and the bars are black.
    The strange thing is that it’s only started over the last week or so.

    The problem is on all sources and apps.

    The brightness is at 45
    The contrast is at 98
    The backlight is at 12
    Set to movie and warm 1.

    IMG_7087.jpg IMG_7085.jpg IMG_7084.jpg IMG_7070.jpg
     
    Last edited: Oct 26, 2017
  2. MUFCMAD

    MUFCMAD
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    Richer Sounds have got back in touch and asked me to lower the contrast and send new pictures. IMG_7093.jpg IMG_7094.jpg IMG_7095.jpg IMG_7096.jpg IMG_7097.jpg
     
  3. MUFCMAD

    MUFCMAD
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    According to Samsung the issue is within limits and is acceptable. That’s the 2nd Samsung in 2 years that has gone wrong on me. Thanks for taking my money Samsung but that’s the last you will ever get from me.
     
  4. MUFCMAD

    MUFCMAD
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    Hopefully this LG B7 will last longer. IMG_7307.jpg
     
  5. MUFCMAD

    MUFCMAD
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    Richer sounds took the Samsung back and gave me money off the LG B7
     
  6. nac

    nac
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    I have an issue with my KS8000. I’m not sure if it’s a backlight thing or what. I see horizontal banding right across the screen as though different areas of the backlight are at a different brightness. You generally only spot it on lighter backgrounds when the image is moving up or down the screen. Typically the screen was outside its 1 year warranty when this started. My next set won’t be a Samsung.
     

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