mma3612
Novice Member
Hello. I'm a new user to the forum.
A few months back I bought a Sony KD55AG9BU however I am having problems but can't really work out what they are.
Two issues are:
1) Sometimes when switching it on, the white power light will light up, but the screen remains blank. Sometimes it will stay completely blank, sometimes it will get to the Home page after a few minutes and sometimes it needs me to press the Home button on the remote to do anything. Sometimes it just starts perfectly. As it does different things at different times, I haven't been able to work out what the problem, or solution might be.
2) Sometimes while watching something, usually a streaming service like Netflix or Amazon Prime, the program just totally "drops out" and it goes back to the Home menu. It doesn't seem to do this while on stuff like Youtube or Spotify or when viewing from my Virgin box so I wonder if this is actually as problem with the streaming services. I never used to have this issue when previously streaming through an Amazon box.
The TV is connected to the internet via a wired connection and that wired connection goes straight to the router, it's not going through a extender, so I believe I have a fast, reliable connection but something is clearly not right. I don't seem to have internet connection issues with my computer (also an ethernet connection to the router) or my phone / tablet (wifi connections).
I'm not sure if these are problems with the TV or the internet connection. This is my first Android TV and TBH, I'm really disappointed. The "viewing experience" is greatly diminished by the fact it might take me several minutes just to get to the Home page, and then watch a program that might just drop out at any time. Are these normal issues with these type of TVs or is something actually faulty, in which case is it the TV or the internet connection I need to be fixing?
Thanks for any advice.
A few months back I bought a Sony KD55AG9BU however I am having problems but can't really work out what they are.
Two issues are:
1) Sometimes when switching it on, the white power light will light up, but the screen remains blank. Sometimes it will stay completely blank, sometimes it will get to the Home page after a few minutes and sometimes it needs me to press the Home button on the remote to do anything. Sometimes it just starts perfectly. As it does different things at different times, I haven't been able to work out what the problem, or solution might be.
2) Sometimes while watching something, usually a streaming service like Netflix or Amazon Prime, the program just totally "drops out" and it goes back to the Home menu. It doesn't seem to do this while on stuff like Youtube or Spotify or when viewing from my Virgin box so I wonder if this is actually as problem with the streaming services. I never used to have this issue when previously streaming through an Amazon box.
The TV is connected to the internet via a wired connection and that wired connection goes straight to the router, it's not going through a extender, so I believe I have a fast, reliable connection but something is clearly not right. I don't seem to have internet connection issues with my computer (also an ethernet connection to the router) or my phone / tablet (wifi connections).
I'm not sure if these are problems with the TV or the internet connection. This is my first Android TV and TBH, I'm really disappointed. The "viewing experience" is greatly diminished by the fact it might take me several minutes just to get to the Home page, and then watch a program that might just drop out at any time. Are these normal issues with these type of TVs or is something actually faulty, in which case is it the TV or the internet connection I need to be fixing?
Thanks for any advice.