TV Guide Issue - Sony 2020 TVs

Gelectric

Standard Member
I am hoping someone might be able to help me out here. I have 3 x 2020 Sony TVs of various models but this issue only affects one of them, it’s a 49XH9196. Basically, the TV guide listings for Freesat have not been showing up for the past week for any channel, this has happened a few times before and the listings have returned after a few days but this is now over a week and the issue is still present. A friend of mine also having the same issue on his 65XH9005. Are there any fixes for this? (apart from doing a factory reset - which I am trying to avoid). Freeview TV guide is never affected for me but is also missing on my friend’s TV. Screenshots attached of my TV, TV is connected to Wi-Fi, dish (main port only) and aerial. Thanks!
 

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Gelectric

Standard Member
Try unplugging/switching it off at the mains power socket for a few hours.
TV has been off at the wall for the past 4 hours and still doing exactly the same. Any other solutions out there?
 

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Gelectric

Standard Member
I eventually factory reset my tv 3 weeks ago and the Freesat tv guide came back, no issues since then and then yesterday turned on my TV and the freesat channels were all back to 'no programme information' on any channel. Surely I can't be the only person experiencing this? Definitely sounds like a software bug to me, I have contacted Sony support so I am hoping for some sort of resolution.
 

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