TV guide error DMR-BWT720

thedoc735

Active Member
When I attempt to use the TV freeview guide on my set top box, I can start from say "BBC1" and scroll down to say around number 40 in the list of channels, then the tv guide suddenly disappears and I'm back on "BBC1" again!

Anyone got any ideas?

I've tried switching off and unplugging and doing a retune/channel search without any luck!

cheers!
 

mikej

Well-known Member
I would try a factory reset - it should be possible to do this without without losing your recordings, but check the options and read any warnings carefully.
 

thedoc735

Active Member
I would try a factory reset - it should be possible to do this without without losing your recordings, but check the options and read any warnings carefully.
Yes I thought about that but if it sets to the shipping condition/option, I may risk losing all my recordings collected over several years! Already tried the default setup without any success! Cheers!
 

thedoc735

Active Member
How long have you had it because it may be a hardware fault?
I've had it a few years now and this issue started yesterday. Channel 31/5 star. Surely hardware faults wouldn't single out one channel? It isn't connected to a router, just an aerial. Cheers!
 

LV426

Administrator
Staff member
This is a vague recollection from the past so take it with something of a pinch of salt.

I seem to recall there being an issue with certain Pansonics where they didn't cope well with "duplicate" channels. These are
(a) SD and HD versions of the same channel (is this a HD model??)
(b) +1 (etc) versions of channels

and it was solved (worked around) by deleting some of the duplicates from the channel list. Worth a try, I guess.......
 

VisionMan

Distinguished Member
This is a vague recollection from the past so take it with something of a pinch of salt.

I seem to recall there being an issue with certain Pansonics where they didn't cope well with "duplicate" channels. These are
(a) SD and HD versions of the same channel (is this a HD model??)
(b) +1 (etc) versions of channels

and it was solved (worked around) by deleting some of the duplicates from the channel list. Worth a try, I guess.......

AHA! Yes, where one is also in the range of more than one transmitter. Dual signals and multiple channels. So it gets confused.

But I don't know how to solve that one as I don't have a Panasonic. Sorry.
 

thedoc735

Active Member
This is a vague recollection from the past so take it with something of a pinch of salt.

I seem to recall there being an issue with certain Pansonics where they didn't cope well with "duplicate" channels. These are
(a) SD and HD versions of the same channel (is this a HD model??)
(b) +1 (etc) versions of channels

and it was solved (worked around) by deleting some of the duplicates from the channel list. Worth a try, I guess.......
I can get HD channels, yes! Cheers!
 

mikej

Well-known Member
Do you have any (duplicate) channels at 800, 801 etc ?
 

MReed

Standard Member
Just out of curiosity, what happens if you choose a high numbered channel manually, say Forces TV, then press the Guide button? Does the box switch back to BBC1 or show the Guide?
 

thedoc735

Active Member
update, "31" has disappeared from the guide altogether and it now goes from 30 straight to 32 and the guide doesn't crash, it goes all the way from one to 114! But when I enter 31 manually "5 star" still comes on! Also, using manual tuning; if I go to frequency "31", it shows NO signal strength and NO signal quality? But as I say, if I enter "31" from the key pad, "5 star" still appears?
 

mikej

Well-known Member
I don't know if channel 31 and frequency 31 are the same thing?
The UHF frequency 554MHz is also know as Channel 31 and this may be one of the frequencies your transmitter uses to broadcast (and therefore one of the UHF channels you need to scan if you do it manually), but this shouldn't be confused with Freeview Channel 31.

There's a table of frequencies and their channel numbers here.

It's entirely feasible (and quite likely) that Freeview channel 31 is not broadcast on UHF channel 31 (554MHz)
 

thedoc735

Active Member
The UHF frequency 554MHz is also know as Channel 31 and this may be one of the frequencies your transmitter uses to broadcast (and therefore one of the UHF channels you need to scan if you do it manually), but this shouldn't be confused with Freeview Channel 31.

There's a table of frequencies and their channel numbers here.

It's entirely feasible (and quite likely) that Freeview channel 31 is not broadcast on UHF channel 31 (554MHz)
frequency 554MHz "31", shows NO signal strength and NO signal quality.
 

MReed

Standard Member
You can do that on a Panny(I have one) but even so it should just skip the hidden channels as you scroll through the epg. I have lots of channels hidden and it doesn't cause any problems. Could be worth checking for any software updates for the box as that might clear the problem.
 

thedoc735

Active Member
You can do that on a Panny(I have one) but even so it should just skip the hidden channels as you scroll through the epg. I have lots of channels hidden and it doesn't cause any problems. Could be worth checking for any software updates for the box as that might clear the problem.
The box says the software is up to date and their is no current further outstanding updates available, but thanx for the suggestion, cheers!
 

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