Tv box 96 max wifi is not connecting


Novice Member
i bought an h96 max tv box 4gb/64gb android 9.0 with rkt3318, the problem is the box is not connecting to my wifi router or my phone hotspot, it connects only with my pc hotspot and works perfectly!
i tried to change the firmware for 5 times but in vain;
i tried to change the router encyrption to AES and it's frequency to 20mhz & 40 mhz but in vain;
i tried to change the router password but in vain;
i tried different power suply but in vain;
i tried to change the channel on my router for several times but in vain
i tried to use static IP adress but in vain...etc
it's weird! i can't understand why it connects to my pc hotspot and not with wifi router or my mobile hotspot, i can't understand!!
i passed one weak searching how to resolve this problem but i did not find how to figure it out !
if anyone could help with any idea i would be greatfull
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