Trying to understand screen flicker issue and other stuff

[Vendee33]

The TV is a 55XH9296. Its only a couple of months old and well within its 5 year warranty. Sony support have been dealing with various issues and I guess it will get fixed but I'm trying to understand what could be causing my problems.

Problem 1 is a narrow horizontal screen flicker on the lower half of the screen which is momentary but is now happening about once a minute. It happens using the built in freeview tuner, when watching TV through my PVR tuner which is connected to the TV through HDMI 1 and also watching catchup TV with BBC iPlayer which is obviously streamed. It doesn't seem to happen when streaming Amazon Prime or Youtube, which is the bit I don't understand. Why is this different from streaming BBC iPlayer?

Problem 2 is momentary audio dropouts when playing audio through my Marantz AV receiver. This happens when playing audio via ARC HDMI 3 or via digital optical. I'm sure this isn't an AV receiver issue as it works fine with other TV sets and it works flawlessly with input from Blu-Ray player.

I also had a major problem with the TV rebooting 3 times a day after a software update but that has been ok after settings changes recommended by Sony.

Thanks.

 

[lemmingth]

The TV is a 55XH9296. Its only a couple of months old and well within its 5 year warranty. Sony support have been dealing with various issues and I guess it will get fixed but I'm trying to understand what could be causing my problems.

Problem 1 is a narrow horizontal screen flicker on the lower half of the screen which is momentary but is now happening about once a minute. It happens using the built in freeview tuner, when watching TV through my PVR tuner which is connected to the TV through HDMI 1 and also watching catchup TV with BBC iPlayer which is obviously streamed. It doesn't seem to happen when streaming Amazon Prime or Youtube, which is the bit I don't understand. Why is this different from streaming BBC iPlayer?

Problem 2 is momentary audio dropouts when playing audio through my Marantz AV receiver. This happens when playing audio via ARC HDMI 3 or via digital optical. I'm sure this isn't an AV receiver issue as it works fine with other TV sets and it works flawlessly with input from Blu-Ray player.

I also had a major problem with the TV rebooting 3 times a day after a software update but that has been ok after settings changes recommended by Sony.

Thanks.

I have the same issue with the flicker when using the freeview tuner built into the TV - I haven't seen it occur on iPlayer but don't use this very often. Were you able to get any resolution from Sony support on the flickering?

 

[Vendee33]

Sony finally admitted that it knew about the problem. They said it would be fixed in a future firmware update but in the meantime, I should disable "Motionflow" in settings. I disabled Motionflow and it did fix the issue with Freeview although I did still see a slight flicker on some other inputs.

So last week there was a new update available and after installing it, I enabled Motionflow again and the problem is still there. I emailed them yesterday saying that I was sure not every owner was suffering from this flicker so there must be a hardware fault. I told them I wanted an engineer to repair the TV or I want my money back as this fault appeared when the TV was only one month old. I am still waiting for a reply.

 

[lemmingth]

Sony finally admitted that it knew about the problem. They said it would be fixed in a future firmware update but in the meantime, I should disable "Motionflow" in settings. I disabled Motionflow and it did fix the issue with Freeview although I did still see a slight flicker on some other inputs.

So last week there was a new update available and after installing it, I enabled Motionflow again and the problem is still there. I emailed them yesterday saying that I was sure not every owner was suffering from this flicker so there must be a hardware fault. I told them I wanted an engineer to repair the TV or I want my money back as this fault appeared when the TV was only one month old. I am still waiting for a reply.

Great - thanks for the update - I will follow up with Sony as the flicker is incredibly annoying and not acceptable, especially in a TV that costs this much!