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Try not to laugh people!!!

Discussion in 'TVs' started by DRGL, Nov 19, 2004.

  1. DRGL

    DRGL
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    OK am laughing so i don't cry!! I 've just had an "engineer" around to do the Sony HQ100 recall.One of the things to do is cable tie the degauss coil,which also has a purity magnet attached to it-imagine my face when the "engineer" pulled the purity magnet OFF and was going to throw it away!! It get's better though-he had one screw left over which he said he would "leave with me" as he scarpered out of the door!!!! BUT,it gets even better(!!!!) the bloody on/off switch no longer works!! I've just phoned Sony who said phone Mastercare(they can **** off as far as i am concerned!) This is a safety recall and the on/off button no longer works and i have a screw left over!! All this after having THREE FS76U's-ALL replaced within TWO MONTHS of use and this is the THIRD HQ100!! The sadest thing about all of this? This is a cracking TV when it works and has just been ruined by an idiot! I'll be pressing Sony for some severe compensation after all of this.............
     
  2. Laurel&Hardy

    Laurel&Hardy
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    I love 'engineers' don't you?

    Mastercare have to be one of the worst service companies I've ever dealt with. Everything I have seen repaired by them has been bodged. If I were you I'd demand that someone from Sony looked at it and judged whether they thought the repair was up to the expected standard.

    Just one thing. I am curious. I've never come across a purity magnet attached to a degaussing coil before - to the rotation coil yes, but that seems to be a rather wierd arrangement prone to movement, and therefore loss of purity, especially if the degaussing coil wasn't attached to anything. You sure it was a purity magnet? Makes no difference anyways, he shouldn't have been throwing anything away unless it was being replaced.
     
  3. DRGL

    DRGL
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    Exactly what i've just told "Mr Sony" for christ sake why is EVERYTHING in the UK so hard?? Thank God it's Friday.............
     
  4. DRGL

    DRGL
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    Thing is i'm an engineer myself and COULD easily have done this-not really the point though is it?? ;)
     
  5. Laurel&Hardy

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    No I agree, but the trouble is that you're sometimes better off doing it yourself because of these bodge merchants. One of the reasons why I never take on extended guarrantees or service contracts is exactly because of what you just experienced. If I can't fix it myself then I know that most probably it'll be a) very expensive to fix and/or b) handled by somebody I wouldn't trust to tie my shoes let alone fix my set!
     
  6. DRGL

    DRGL
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    maybe i should just electrucute myself on the damn thing and sue some ass?? lol. I hear what you are saying-i've just ordered £20 worth of capacitors to fix my mum's TV,wish i'd just fitted FOUR cable ties and a plastic sheet myself too now!!!!!!!!!!!!!!!!
     
  7. MartinImber

    MartinImber
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    My TV was partly rebuilt after a few months

    New O/S for Ondigital
    resistors or something added to drop voltage to the PCMCIA slot (for Ondigital CAM)
    Left & Right DVB tuner sound swapped.

    But it was an early IDTV
     
  8. redaction

    redaction
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    See 36ZP48 review thread (last page)

    Looks like I'm screwed then?

    JL, using Atlantic Video service are sending out an 'engineer' to look at my set. Trouble is I wasn't bowled over by their professionalism from talking to the guy at the other end of the line. With JL, I thought I was taking out some peace of mind that if anything did go wrong, it would be fixed. Now, despite being an AV 'n00b' and knowing nothing about this kind of thing (except what I've read here), I think I am perhaps better off doing the adjustment myself? (Seeing as it's service menu stuff I think rather than hardware adjustment).

    Advice would be appreciated.
     
  9. DRGL

    DRGL
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    Phone call from Sony,VERY embarrassed about and are swapping the TV out,also throwing in a freeview box ;) Just hope(prey) the replacement work OK............................
     
  10. Tight Git

    Tight Git
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    To the last but one poster,

    (Sorry, but my keyboard can't cope with your name. :blush: )

    John Lewis have a reputation to guard. :lesson:

    If you're unhappy with Atlantic Video, tell JL and their response should be the same as Sony to DRGL.

    Good luck. :thumbsup:
     
  11. GrahamC

    GrahamC
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    How, if your dead and the love toy of :devil:
     
  12. redaction

    redaction
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    Thanks Tight Git. I'll bear JL's reputation in mind. Just hope the engineer can sort the problems out, without wreaking it worse.

    Just copy and paste usernames, even if they're in weird character sets. Much easier than typing them out. iשׁםכֿﭏ is JOE by the way...
     
  13. Tight Git

    Tight Git
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    Hello again iשׁםכֿﭏ :hiya:

    Gosh, it worked! :clap:

    I'll try to remember that one in future, Joe.

    Thanks. :)
     
  14. DRGL

    DRGL
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    A mains shock rarely kills if you know what you are doing(if you know what you doing you won't ever get a shock!!),watch a TV tech next time they are working on your set-ONE hand in TV other in pocket ;) HT hurts but doesn't kill ;)


    But hey,no need to sue-i'm happy with new TV and freeview box :) (if they work!!)
     
  15. DRGL

    DRGL
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    I hope you Good luck TG get's here OK ;)
     
  16. redaction

    redaction
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    No problem Mr Git, thanks again for the prior advice.
     
  17. GrahamC

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    So not 'electrucute' which is dead... but 'shock which is hair standing like a lustfull Porcupine. :p
     
  18. DRGL

    DRGL
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    :laugh:
     
  19. Londondecca

    Londondecca
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    8 out of my 11 TV's were cared for by Master care, luckily for me they did not even attempt to fix any of them. They simply arranged for replacements or refunds
     
  20. Laurel&Hardy

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    I'd say that's the best way when dealing with them. If they fix it I would not be surprised to find that the 'repaired' set inherits a whole host of new problems it never had before for them to 'repair' when you complain about them. :thumbsdow
     

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