Try before you Buy?

Picardobuzz

Active Member
No TV is perfect - there are general problems across a range, problems in individual units and arguments with manufacturers as to whether issues are "within tolerance" etc, etc.

Anyway, I now want a new high-end TV but am just too terrified I'll drop 4 grand and I won't be happy with it. Is there any way I can try one at home for at least a week before committing to that unit, or returning it, no questions asked? I don't want to buy one and then have to argue with the retailer to return it.

Any thoughts?
 

mikej

Well-known Member
One problem with what you want to do is that big TVs usually requiring a two-man team to both deliver and collect, which is even more awkward at the moment due to the current Covid situation and lockdown restrictions. I can also imagine most retailers being resistant to this type of approach as they wouldn't then be able to re-sell any return as 'new' ? Some may also expect you to cover any return costs if the TV isn't faulty.

Saying that, I'm sure a few do offer 'no quibble' returns if you aren't satisfied (eg. Costco ?) and I expect you might have rights to return a TV ordered online under the 'Consumer Contracts Regulations' (which replaced the old 'Distance Selling Regs') within 14 days of receiving it. You'd have to check both the regulations and the retailer's T&Cs to see if you'd have to cover return courier costs in this situation.

I think it would make more sense to audition at the retailer, but this would obviously have to be after the current restrictions are lifted. There are still a few knocking around who offer demos in dedicated rooms - Richer Sounds for example. I actually spent a good hour or so in John Lewis checking out my current OLED before I bought it - I just asked for the remote and they left me alone to have a play. Not as ideal as a home or demo room audition admittedly, but better than nothing and lot less hassle than buying and returning.
 

Picardobuzz

Active Member
I expect you might have rights to return a TV ordered online under the 'Consumer Contracts Regulations' (which replaced the old 'Distance Selling Regs') within 14 days of receiving it.

That would probably be the best bet - just unpack carefully and save all packaging. I wouldn't mind £100 or so to get it returned if it saved 2 years of regret living with a very expensive TV that I'm not happy with!

The other problem of course is that what you test in the first week is not necessarily what you have in a month's time with software updates sometimes seeming to ruin as much as they fix and there's no going back. I would love to try older firmwares on my Sony KD75XE9405 to see if they are better than what I have now but it can't be done.

I think it could still be months before I can go into a store - I'm too impatient to wait that long!
 
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