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Toshiba Warranty, 1 year or 2

Discussion in 'Plasma TVs' started by Jon Weaver, Jun 17, 2003.

  1. Jon Weaver

    Jon Weaver
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    I was under the impression that you got a 2 year warranty with Toshiba screen, infact, I am sure that i was even told this on this very forum.

    Well, I just got an email from the Service Manager at Toshiba, who has confirmed that its only 1 year!

    Is this the way that you understand it?
     
  2. ajb

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    Hi

    I was under exactly the same impression. I think it was a 2 year return to base warranty rather than the Panasonic 1 year warranty where you were given a replacement if they had to take your screen away for repair under warranty.

    I think Joe Fernand was the man who gave me the above information at the time of purchase of my plasma, but I can't be quite sure.

    Anyone else?

    Regards
    Andrew
     
  3. jmack

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    i was also told by nexnix at the time of my purchase that it was a 2 year return to base

    - 42" Display Area
    - Resolution of 852 x 480
    - 1024 levels of greyscale
    - 16.7 Million Colours
    - Brightness of 780 cd/m²
    - Contrast Ratio of 3000:1
    - Viewing Angle of 160 degrees
    - Dimensions (WxHxD) 1020mm x 610mm x 89mm
    - Toshiba Plasmas come as standard with a 2 year Return to base warranty which can be upgraded.

    taken from nexnix website
     
  4. Joe Fernand

    Joe Fernand
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    John

    You need to go back to your reseller and get them on the case - every Toshiba we have sold in the last two years (approx) has a two year RTM warranty.

    Best regards

    Joe
     
  5. Jon Weaver

    Jon Weaver
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    Very concerning.. 2 years was what I understand it to be, but when the "Customer Service Manager" of Toshiba thinks that its one year, something is clearly wrong with our understanding of the situation.

    I have asked him to double check and will post his responce when I get it.
     
  6. MAW

    MAW
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    Warranties seem to be a constant problem, someone ought to tell these manufacturers that having spent £3000+ on a display we expect to be dealt with properly, not fobbed off and shunted back to the retailer. They have a responsibility, but can surely only do so much. They may be experts at selling them and installing them, but fixing? Panasonic have failed to come up with a loan screen 3 x for me now, I don't believe they actually have any. The guys I buy from do lend one if I'm desperate, so they ought, they've had a fortune from us! Nonetheless, it's not their fault the things go wrong. I sympathise with them. Toshiba going back on the 2 yr thing is the pits, it's the thing that was different from Panasonic. Perhaps a lot of noise should be made until they clarify the situation, ie restore their 2 yr deal.
     
  7. chrise

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    Legally a consumer's rights are against the retailer - commercial sales are different. The Sale of Goods Act does not set a time limit so one year or two is not strictly a problem - practically however it can be difficult to force a retailer to offer a repair after a few months without going to court

    If bought by a credit card (£100 to £30,000) you have joint rights against the card issuer.

    Buyers have no contractual rights against the manufaturer. Warranties form part of your contract with the retailer and cannot take away your statutory rights.

    Practical advice is buy from reputable retailers with a creditcard, manufacturers warranties are useful but if possible get a written extended warranty from the retailer - Richers and John Lewis are good. Belt braces and a piece of string.
     
  8. MAW

    MAW
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    Richers may offer an extended warranty sceme, but do they offer a swap out, and does it happen? Don't take that wrong, they are a great firm, just not set up for that kind of customer service. Yes your contract is with the retailer, but they cannot be expected to perform without the wholehearted backup of the manufacturer. Most small specialists would be heading for bankruptcy if they had to do the entire warrany themselves. Mind you, might make them more careful about what they sold!
     
  9. chrise

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    The law is rarely "fair" but consumer's legal rights can only follow their contract.

    Small businesses are often at a disdavantage when trying to get solutions for their customers - buying power does equate to negotiating power frequently. Their advantage is you are often dealing with the owner rather than a distant link to a corporate buying office who wants to satisfy you and will push the supplier accordingly.

    Regarding swap out arrangements then retailers are not usually in that position although I know people who have been leant equipment by Richers. Replacement equipment is not normally a consumer right - though it could be argued about.

    I agree with you that like cars offering extended warranties on expensive equipment is something all manufacturers ought to do. Europe is far behind the States on consumer rights.
     
  10. MAW

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    The point on loan equipment is not whether it's a right in general terms, but that Panasonic expressly offer it in their warranty, but as I said, in 3 breakdowns, have yet to lend me a sausage! Unlike my supplier, who goes out of his way to see that we have a screen.
     

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