Toshiba 36ZP38 and TiVo - HELP!

[James P]

Just set up my new ZP38, and found a bizarre problem when using Tivo. The TV works normally until you use the AV button to switch to the TiVo's AV channel, and then suddenly the remote and fascia buttons stop working. It's almost as if the Tivo is 'jamming' them somehow. Switch the TiVo off, and things work fine. Have the TiVo on, but keep the TV off the TiVo's AV channel, and things work fine. It's only when I'm trying to watch the TiVo that the TV remote and buttons just stop working.

I've played around with the TV and TiVo settings, but no joy. Has anyone else had this? Or does someone know how to fix it?

All help gratefully received!

 

[gringottsdirect]

Originally posted by James P
Has anyone else had this? Or does someone know how to fix it?

There was a similar problem with certain Philips TVs a while back, not aware of Toshiba issues.
You may receive more replys if you try here.

www.tivocommunity.com

 

[Delius]

What scart are you using the Tivo on ??

 

[James P]

Originally posted by gringottsdirect
There was a similar problem with certain Philips TVs a while back, not aware of Toshiba issues.
You may receive more replys if you try here.

www.tivocommunity.com

Cheers for the suggestion - I actually called the Toshiba helpline, and they think it sounds as though the remotes for the two devices work on the same frequency, and are therefore clashing. Sounds plausible, I guess.

Originally posted by Delius
What scart are you using the Tivo on ??

I've tried it on 1 and 2, but with no difference.

 

[Delius]

If its the remote control codes that are clashing , the problem will still be there if you disconnect the Tivo from the Tv set.

Does the problem still happen if you disconnect the Tivo from the Tv set ?

 

[James P]

Originally posted by Delius
If its the remote control codes that are clashing , the problem will still be there if you disconnect the Tivo from the Tv set.

Does the problem still happen if you disconnect the Tivo from the Tv set ?

No - the problem doesn't even occur when the TiVo is on and connected, but the TV is on a different AV or terrestrial input. It only occurs when I'm trying to watch the TiVo - as soon as I switch to the relevant AV channel, my TV remote stops working. If I switch the TiVo off, it works again.

 

[Delius]

Have u tried it with pins 8 and 10 of the scart lead removed? Does it do it in scart 3 ??

Where are u BTW?

 

[Retrospek]

The Tivo has a problem with some newer TV's.

However, the good news is that if you phone Tivo customer services they will download a new version of the Tivo Software which will fix the problem. I believe the problem is something to do with the teletext signal.

I had the same problem as you with my 36ZP38 and my TIVO.

However, one phone call to Tivo (and a wait of two hours for the software update) fixed the problem and I haven't had any problems since !

Just phone Tivo and ask for the software update for the teletext bug.

Hope this helps..

Mark

 

[James P]

Originally posted by Retrospek
The Tivo has a problem with some newer TV's.

However, the good news is that if you phone Tivo customer services they will download a new version of the Tivo Software which will fix the problem. I believe the problem is something to do with the teletext signal.

I had the same problem as you with my 36ZP38 and my TIVO.

However, one phone call to Tivo (and a wait of two hours for the software update) fixed the problem and I haven't had any problems since !

Just phone Tivo and ask for the software update for the teletext bug.

Hope this helps..

Mark

Phonecall made, and problem soon to be sorted - many thanks for that.

Delius - cheers for your help - it seems that it's a TiVo software issue after all.