MAstercare engineer came round and agreed the picture was not up to it - at least a 1cm difference in height between left and right hand side of the screen - looks awful with Tivo menus, widescreen DVDs, subtitles etc. Arranged a replacement and it's exactly the same. A different engineer came round this time stating it was "perfect" - even my wife who can't be bothered with all of this argued with him it was "OK but not perfect". What can I do here? I'm sure Mastercare will arrange for another or a refund but I got a good price and like the set. Is this a batch issue or do I go with the 2nd engineer and accept that "all widescreens are like this"? Can I get a Toshiba engineer on site? Do I contact Toshiba directly? Thanks.