Tosh RD SX32 and command of satellite receiver: big trouble???

Discussion in 'Blu-ray & DVD Players & Recorders' started by yvorglyn, Jan 25, 2005.

  1. yvorglyn

    yvorglyn
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    Hi everybody,

    I am generally used to post treads on French forums. However I discovered AVforums and found a lot of useful information about the tosh.

    I come back to you concerning the following issue that some other frenchies are currently facing.

    As a backgroung you need to know that in France, there are two major pay TV satellite program providers (TPS and Canal+/Canal Satellite, the latter belonging to the Vivendi group). When you subcribe to a TV satellite providers, you can rent their own satellite receivers (generally manufactured by Philips, Sony, pioner and Thomson).

    So basically, the great part of the subscribers to the two above pay Tv satellite programs are equiped by the same satellite receivers rented from their providers. A few prefer to purchase their own satellite receivers.

    When I bought the tosh, I was asthonished to discover that the IR code list (in the manual) did not include the code for TPS's and Canal+/Canal Satellite's satellite receivers (again said receivers are very commonly used by the subscribers to said pay TV satellite programs).

    Looking around into various French forums, I saw that I was not alone.

    I tested various codes included within the list. Only one worked well for changing the channels of the satellite receiver. However, it did not work proprely in case of programming a recording. In this case, the number of the choosen channel were transmitted too slowly such as the receiver only retained the last number.

    Since this date, I am awaiting an answer from the support service from Toshiba France which has not reacted yet. Will it react a day? Nobody knows.

    In any case, the radio silence from Tosh on the issues is not acceptable from such a type of firm and will certainly deserve its image when the current user will consider future home video purchase.

    In the meantime, I discovered the site of redremote and an upgrade information concerning the red eye and the Tosh. The link is here http://www.redremote.co.uk/xs32.html.

    The issue identified for the red eye is similar to the one I have.(i.e".....There is an additional issue in that when selecting the channel for a timer recording, the RS-XS32 sends the digits out too slowly, so when, for example, it wants to select channel 123, what actually happens is that it selects channel 1, then channel 2, then channel 3...").

    Curriously, the upgrade did not come from Toshiba but from Redremote.

    This seems to confirm that the Toshiba was not well configurated to treat all the IR codes and related receivers and especially the ones concerning the most popular receivers in each respective country. I also discovered that the list provided is only a cut/copy of the general list described on the site of guide plus (link here:http://www.europe.guideplus.com/fr/help/supextrec_fr.html#1) but only for free TV. Should Toshiba had done a good job it should have to click on the pay TV link of the above site for all the country and it should have learnt that in EU there are pay TV satellite providers which supply pecular satellit receivers other than the generic or third party ones.

    Facing the above issue concerning the IR code, I would like to know the following:

    - do you know if similar issues (wrong IR transmission) have been identified in the UK or elsewehere for other very commonly used satellite receivers in EU? And in case of positive answers, how did Tosh react?.

    - do you know why Toshiba did not provide a firmware upgrade nor mention this issue on its website?,

    - do you have any information concerning a future upgrade of the firmware?

    For sake of information, I also discovered that Tosh Germany put online two firmware upgrade by the end of September. However, my German is too poor so that I cannot understand the suject in detail. Apparently, these firmwares concerned the compatibility of the medias.

    The link is here:http://www.toshiba.de/consumer/dvdsupport/89/

    Should someone could translate if could be useful.

    Hope that I have been clear and thanks for your reaction and comments.

    Yvorglyn
     
  2. theboygroucho

    theboygroucho
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    Bablefish =

    DVD firmware downloads!

    Free drivers, Upgrades and extensions.

    Available updates for the Toshiba RD-XS32

    Update for hardware version 13 ZIP file 516.59KB down load
    the DVD Multidrives.

    Change: This firmware improves the medium compatibility for DVD R/RW of blanks. The compatibility to DVD RW media with 4x-Geschwindigkeit is not at present given.


    Update for hardware version 14 ZIP file 516.63KB down load
    the DVD Multidrives.

    Change: This firmware improves the medium compatibility for DVD R/RW of blanks. The compatibility to DVD RW media with 4x-Geschwindigkeit is not at present given.

    No further updates available.
     
  3. kitschcamp

    kitschcamp
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    Anyone brave enough to discover whether it's a Europe wide update, or just German? ;)
     
  4. jdarushall

    jdarushall
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    Loosely speaking its for firmware versions

    1313 or 1415

    Unzip the files and burn a CD-R disc at once (translation a bit odd), but finialise the disc.

    Insert in machine switch off and back on. Repeat if an error occurs. (don't like the sound of this part)

    If its just firmware then its for the DVD recorder.

    Whos brave enough?????????????????
     
  5. redsox_mark

    redsox_mark
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    Interesting... I can't help on the IR issue; other than to confirm Toshiba hasn't been very helpful on this. My Sony Freeview box is not one included in the manual.... I only got the code as someone on this forum found it (in an alternate version of the manual).

    As for the firmware update, that is interesting as it talks about improving media compatibility, which has been an issue for some.

    I just sent a query to Toshiba UK support to see if there is a similar update in the UK (or indeed if we can use the German one). Will post if I get a reply.

    Mark
     
  6. yvorglyn

    yvorglyn
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    Hi!!

    Thanks for the updating tosh's owner as regard possible upgrade.

    This said don't forget my main concern which is to identify whether Tosh did incorrect or unsufficient configuration as regard IR codes of most popular satellite receivers in the UK as it seems to be in France.

    Thanks
     
  7. redsox_mark

    redsox_mark
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    Toshiba UK came back to me, and said there were no available upgrades in the UK.

    In terms of the initial question on IR codes, even in the UK the list is limited and misses especially some of the Freeview receivers. There are some, like my Sony one, which are supported but not documented in the provided manual.

    Mark
     
  8. yvorglyn

    yvorglyn
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    Hi,

    Since my last post, I received an answer from Tosh France as regard the command of the satellite receiver.

    You will certainly appreciate the cynism of the following answer
    (free translation):
    " Dear Sir, You may find page 49 of our installation guide a list of IR codes that need to be programmed for each of the compatible satellite receivers. As you may notice the RD XS 32 is not compatible with the Canal+/Canal SAT decodeur".

    In other words, as there is no IR code for the most popular decodeur in France, said decoder cannot be controlled by the Tosh.

    One could raise the question on why Tosh spend so much time and diagrams in the same installation guide (prior to the fatidic page 49) to explain how to configure the settings with the above decoder (the name of the decoder is clearly stated in the documentation) if such a decoder cannot be controlled. I have not the answer yet

    I just say "Bravo" Toshiba for this incredible mistake (i.e a product which does not take into account some specificities of the local market).

    I also say "Bravo" Toshiba for the way this mistake is managed (i.e no communication, no online assistance and support, no FAQ or no interactive troubleshooting and NO FIRMWARE UPGRADE!).

    It seems that Redremote UK was more pro active and efficient than Toshiba since it was able to issue an upgrade in early November in order to correct the IR code issue.

    I don't Know what is the feeling of the marketing VP of Tosh vis a vis all the issues (including IR and media issues), but if I was at his position I will do my best to urge my R&D departement to issue a firmware. Otherwise, the obvious conclusion would be Tosh don't care about its customers.

    May it is the case.
     
  9. Moroz

    Moroz
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    Snow salute from Russia!
    2yvorglin: Our broadcasting color system is SECAM as in France, so what do you think about SECAM tuner in Toshiba? Are there any differences with PAL one? Have you any information about SECAM quality of Panasonic/Pioneer HDD-DVD recorders?
     
  10. REZO EABDO

    REZO EABDO
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    I have the same problem for the Skybox in Italy. Could you give me the code that you have found to change channels?
    Thank you.
     
  11. yannou

    yannou
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    Thanks a lot for this complete analysis of the big problem of brand code of Canal-sat receiver not provided by Toshiba France.
    Effectively, the efficiency of the after sale/customer department of Toshiba Fr is clearly Nill. Hope they have the opportunity to read these lines to take the stock of the difficulties linked to lack of information in the installation manuel of the RD XS 32.
    I also raised the problem 2 weeks ago to Toshiba Japan, and I am still waiting for a reply...

    I really don't know how to find a solution to this lack of information. Ideas ?

    Does somebody requested any help from Canal Sat to get the brand code ??

    Rgds
     
  12. yvorglyn

    yvorglyn
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    Hi,

    REZO EABDO wrote:

    The code were either 42 (but too speed for programing a recording) or 1449 ( but too slow for programing a recording. In the latter case, my satellite decoder only retained the last digit of the channel).

    Yvorglyn
     
  13. JethroUK

    JethroUK
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    if you have a code, and can use a soldering iron - someone here (or maybe digital spy) has posted (within the last 2 weeks) a method of speeding up the number feed

     

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