Y
yvorglyn
Guest
Hi everybody,
I am generally used to post treads on French forums. However I discovered AVforums and found a lot of useful information about the tosh.
I come back to you concerning the following issue that some other frenchies are currently facing.
As a backgroung you need to know that in France, there are two major pay TV satellite program providers (TPS and Canal+/Canal Satellite, the latter belonging to the Vivendi group). When you subcribe to a TV satellite providers, you can rent their own satellite receivers (generally manufactured by Philips, Sony, pioner and Thomson).
So basically, the great part of the subscribers to the two above pay Tv satellite programs are equiped by the same satellite receivers rented from their providers. A few prefer to purchase their own satellite receivers.
When I bought the tosh, I was asthonished to discover that the IR code list (in the manual) did not include the code for TPS's and Canal+/Canal Satellite's satellite receivers (again said receivers are very commonly used by the subscribers to said pay TV satellite programs).
Looking around into various French forums, I saw that I was not alone.
I tested various codes included within the list. Only one worked well for changing the channels of the satellite receiver. However, it did not work proprely in case of programming a recording. In this case, the number of the choosen channel were transmitted too slowly such as the receiver only retained the last number.
Since this date, I am awaiting an answer from the support service from Toshiba France which has not reacted yet. Will it react a day? Nobody knows.
In any case, the radio silence from Tosh on the issues is not acceptable from such a type of firm and will certainly deserve its image when the current user will consider future home video purchase.
In the meantime, I discovered the site of redremote and an upgrade information concerning the red eye and the Tosh. The link is here http://www.redremote.co.uk/xs32.html.
The issue identified for the red eye is similar to the one I have.(i.e".....There is an additional issue in that when selecting the channel for a timer recording, the RS-XS32 sends the digits out too slowly, so when, for example, it wants to select channel 123, what actually happens is that it selects channel 1, then channel 2, then channel 3...").
Curriously, the upgrade did not come from Toshiba but from Redremote.
This seems to confirm that the Toshiba was not well configurated to treat all the IR codes and related receivers and especially the ones concerning the most popular receivers in each respective country. I also discovered that the list provided is only a cut/copy of the general list described on the site of guide plus (link here:http://www.europe.guideplus.com/fr/help/supextrec_fr.html#1) but only for free TV. Should Toshiba had done a good job it should have to click on the pay TV link of the above site for all the country and it should have learnt that in EU there are pay TV satellite providers which supply pecular satellit receivers other than the generic or third party ones.
Facing the above issue concerning the IR code, I would like to know the following:
- do you know if similar issues (wrong IR transmission) have been identified in the UK or elsewehere for other very commonly used satellite receivers in EU? And in case of positive answers, how did Tosh react?.
- do you know why Toshiba did not provide a firmware upgrade nor mention this issue on its website?,
- do you have any information concerning a future upgrade of the firmware?
For sake of information, I also discovered that Tosh Germany put online two firmware upgrade by the end of September. However, my German is too poor so that I cannot understand the suject in detail. Apparently, these firmwares concerned the compatibility of the medias.
The link is here:http://www.toshiba.de/consumer/dvdsupport/89/
Should someone could translate if could be useful.
Hope that I have been clear and thanks for your reaction and comments.
Yvorglyn
I am generally used to post treads on French forums. However I discovered AVforums and found a lot of useful information about the tosh.
I come back to you concerning the following issue that some other frenchies are currently facing.
As a backgroung you need to know that in France, there are two major pay TV satellite program providers (TPS and Canal+/Canal Satellite, the latter belonging to the Vivendi group). When you subcribe to a TV satellite providers, you can rent their own satellite receivers (generally manufactured by Philips, Sony, pioner and Thomson).
So basically, the great part of the subscribers to the two above pay Tv satellite programs are equiped by the same satellite receivers rented from their providers. A few prefer to purchase their own satellite receivers.
When I bought the tosh, I was asthonished to discover that the IR code list (in the manual) did not include the code for TPS's and Canal+/Canal Satellite's satellite receivers (again said receivers are very commonly used by the subscribers to said pay TV satellite programs).
Looking around into various French forums, I saw that I was not alone.
I tested various codes included within the list. Only one worked well for changing the channels of the satellite receiver. However, it did not work proprely in case of programming a recording. In this case, the number of the choosen channel were transmitted too slowly such as the receiver only retained the last number.
Since this date, I am awaiting an answer from the support service from Toshiba France which has not reacted yet. Will it react a day? Nobody knows.
In any case, the radio silence from Tosh on the issues is not acceptable from such a type of firm and will certainly deserve its image when the current user will consider future home video purchase.
In the meantime, I discovered the site of redremote and an upgrade information concerning the red eye and the Tosh. The link is here http://www.redremote.co.uk/xs32.html.
The issue identified for the red eye is similar to the one I have.(i.e".....There is an additional issue in that when selecting the channel for a timer recording, the RS-XS32 sends the digits out too slowly, so when, for example, it wants to select channel 123, what actually happens is that it selects channel 1, then channel 2, then channel 3...").
Curriously, the upgrade did not come from Toshiba but from Redremote.
This seems to confirm that the Toshiba was not well configurated to treat all the IR codes and related receivers and especially the ones concerning the most popular receivers in each respective country. I also discovered that the list provided is only a cut/copy of the general list described on the site of guide plus (link here:http://www.europe.guideplus.com/fr/help/supextrec_fr.html#1) but only for free TV. Should Toshiba had done a good job it should have to click on the pay TV link of the above site for all the country and it should have learnt that in EU there are pay TV satellite providers which supply pecular satellit receivers other than the generic or third party ones.
Facing the above issue concerning the IR code, I would like to know the following:
- do you know if similar issues (wrong IR transmission) have been identified in the UK or elsewehere for other very commonly used satellite receivers in EU? And in case of positive answers, how did Tosh react?.
- do you know why Toshiba did not provide a firmware upgrade nor mention this issue on its website?,
- do you have any information concerning a future upgrade of the firmware?
For sake of information, I also discovered that Tosh Germany put online two firmware upgrade by the end of September. However, my German is too poor so that I cannot understand the suject in detail. Apparently, these firmwares concerned the compatibility of the medias.
The link is here:http://www.toshiba.de/consumer/dvdsupport/89/
Should someone could translate if could be useful.
Hope that I have been clear and thanks for your reaction and comments.
Yvorglyn
