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tosh 42wh36 convergence problems-help!

Discussion in 'Televisions' started by stormyuklondon1, Apr 6, 2004.

  1. stormyuklondon1

    stormyuklondon1
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    i seem to have to adjust the convergece on my tosh a least every other day! the red gun appears to go out of alignmet every night! this cant be right, any ideas? is it faulty? any suggestions greatly appreciated as its driving me mental!
     
  2. blossom

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    I have had mine for two weeks now and find myself doing the same thing. I intend to call Toshiba and get an engineer out to do a service level convergence soon to see if that helps.

    Having said that I'm very happy with the picture, Sky being very good on most channels and the DVD performance is fantastic.

    Are you using the component inputs on yours? I have got a cable but not got round to trying it to see if there is an improvement over RGB scart from my Tosh sd220E.

    What picture settings are you using for Sky and DVD? I find myself playing around with them all the time.

    I would appreciate your feedback.

    Cheers

    Paul
     
  3. stormyuklondon1

    stormyuklondon1
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    paul,
    thank god its not just me!
    the component input is well worth using. i find it gives a slightly deeper image and get rid of the shimmer that i seemed to have on scart.
    but yes apart from the annoying convergence problem the sets great!
    i think a call to tosh is in order!
     
  4. blossom

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    I have just phoned Toshiba Helpdesk and the guy advised me to do the convergence on each of the screen sizes ie Wide, Super Live etc and that should help. If it is the same after all that then he suggests I go back to Comet and tell them to get an engineer out to do the service menu convergence.

    Sometimes I have noticed that on the very left hand side of the screen things turn blue and also I sometimes get a blue outline on items such as peoples heads and noses. Not always noticeable but I find myself looking for it.

    Anybody else get this?

    I will try what he said tonight and see how it goes.

    Cheers

    Paul
     
  5. Demon

    Demon
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    just some FYI (you may already know)

    1. You should always wait for the set to warm up (some people like to wait a couple of hours) before doing the convergence. If cold. the set may be very slightly out of alignment for the first 20 mins..

    2. The set stores different convergence settings for all aspect ratio's as well as PAL and NTSC... it can take time to do them all, and I'm not sure using just the normal menu convergence how you make sure all modes are covered.. and just to complicate matters, I believe that using a PAL50 and PAL60 source would also upset the convergence..

    3. The set will take a couple of weeks to settle in... no really... the cabinet is essentially chipboard, and this will expand/contract for a couple of weeks.. which all affects the convergence slightly... when its acclimatised to your room, it will settle..

    If it helps, I last converged my 51" about 4-5 months ago, and its still spot on...

    The service level convergence is a much better way of doing it, so I'd get the engineer out if you don't fancy having a go yourself. It gives you direct access to all screen aspects... and many more points of convergence...
     
  6. mammoth

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    Demon, I too have now taken delivery of the 51wh and seem to have the same problem but as you have explained the set will take a couple of weeks to settle down, so I shall wait.
    Something else is bothering me though, whilst watching DVD from my 330e through component, the image looks like it is being viewed through a pair of net curtains and no matter what setting I have it on it is the same.
    Now when my previous set, a 4.3 Tosh with scart/compasite was being used the picture was out of this world.
    Have you any ideas or should I put a call in to Tosh in a few weeks time?
    The analogue picture I'm pretty happy with but I can't live with this net curtain syndrome, as Er indoors is now asking why we have a T.V that is not as good as the last one.
    Many thanks.
     
  7. stormyuklondon1

    stormyuklondon1
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    paul,

    DONOT LET A COMET ENGINEER ANYWHERE NEAR YOUR TV!!!!!!

    i had a comet 'engineer'(more like useless w*nker) come round today to sort my tv out, bearing in mind the set worked before hand but had convergence problems, he walked in, spent 5 minutes fiddling with the remote until i showed him how to get the convergence screen up, then got on the phone to his friend who told him to whip the back off and have a look. he did this, and said the circuit board had a dry joint. at this point i should of stopped him, but he proceded to get soldering.
    after ten minutes i can hear him on the phone to his mate saying' its not working at all now'
    he then told me not to use the set, it needs to go to the workshop!!!!! THAT C*NT BROKE IT!!!!!! and they wont pick it up till next wednesday!!!! i am so angry, they dont seem to give a sh*t either.
    oh, and he splashed solder on my brand new pmc ob1's!!!!
     
  8. blossom

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    Stormy, what a bloody nightmare! I hope you have complained big time. Did you get his name? I hope you have demanded a replacement. I cannot believe that Toshiba would allow some of their so called best kit to be maintained by complete idiots.

    If I were you I'd be just as livid. I'd get on the phone to Comet and take it to the highest level possible then phone Toshiba and tell them what has happen. If you have registered your TV with them they should have your details. Get them to liase with Comet and they should sort it.

    If nothing happens then tell Comet you will go to trading standards. You are well within your rights.

    Thanks for the warning anyway and the best of luck. I will now insist it is a Toshiba qualified engineer who looks at my TV.

    Let me know how you get on.

    Cheers

    Paul
     
  9. vinny41

    vinny41
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    Your contract is with the company that you purchased the product from not the oem i.e Toshiba so demanding a toshiba engineer will not cut any ice with with the dealer you purchased the product from
     
  10. vinny41

    vinny41
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    Your contract is with the company that you purchased the product from not the oem i.e Toshiba so demanding a toshiba engineer will not cut any ice with with the dealer you purchased the product from
     
  11. stormyuklondon1

    stormyuklondon1
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    theyve said they wont replace it just repair it!!!!
    is there an expert on the sales of goods act that can give me advice on this? am i intitled to a replacement as its less than 6 months old or does it have to be repaired?
    any help would be gratefully recieved!
     
  12. weyland-yutani

    weyland-yutani
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    if you've owned it for more than 28 days comet won't give you a new one. they'll just keep reparing it till it's out of warranty, then they'll say it's not there problem, thanks for the cash, sucker!

    start logging phone calls and keep copies of any letters you write. go straight to the top, write to the head office. don't bother with sales/customer staff they'll just fob you off. phone the CAB and ask for some pointers. if you want a refund/replacement by christ you're gonna have to fight for it.

    lastly, simply for you're benefit, don't take it personaly. you're just another customer to them, so don't let them get to you. if you are persistant you will get what you want. if all else fails you can take them to the small claims court and they favour you, not big corporations. good luck:)
     
  13. stormyuklondon1

    stormyuklondon1
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    thanks for the replies guys!
    thing is if he would of said' i cant repair it, i'll book it in the workshop' and left it working, it wouldnt of been a problem. however, he's left me without a tv for the forseeable future!
    im not interested in a refund, but i do now want it replaced. not too much to ask considering its now a problem of their making, is it?
     
  14. blossom

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    Stormy,

    Just as a matter of interest did you buy the TV in store or on-line?

    I just cannot believe they wouldn't replace it as one of their monkeys f....d up!

    How long are you going to be without a TV for?

    I'd be camping outside the store with a bloody great banner!

    Have you spoken to Toshiba?

    I do want someone out to check mine over but am concerned that I get someone who hasn't got a clue.

    What number did you phone initially to get someone to come out?

    Let me know.

    Cheers

    Paul
     
  15. Lizzard

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    Much easier if you fix it yourself with the convergence.
     
  16. stormyuklondon1

    stormyuklondon1
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    paul,

    it was bought online.

    if they were going to repair it , it would be picked up on wednesday then, god knows how long it would take!

    ive looked up the sales of goods act and it states the following-

    Wherever goods are bought they must "conform to contract". This means they must be as described, fit for purpose and of satisfactory quality (i.e. not inherently faulty at the time of sale).

    • Goods are of satisfactory quality if they reach the standard that a reasonable person would regard as satisfactory, taking into account the price and any description.

    • Aspects of quality include fitness for purpose, freedom from minor defects, appearance and finish, durability and safety.

    • It is the seller, not the manufacturer, who is responsible if goods do not conform to contract.

    • If goods do not conform to contract at the time of sale, purchasers can request their money back "within a reasonable time". (This is not defined and will depend on circumstances)

    • For up to six years after purchase (five years from discovery in Scotland) purchasers can demand damages (which a court would equate to the cost of a repair or replacement).

    • A purchaser who is a consumer, i.e. is not buying in the course of a business, can alternatively request a repair or replacement.

    • If repair and replacement are not possible or too costly, then the consumer can seek a partial refund, if they have had some benefit from the good, or a full refund if the fault/s have meant they have enjoyed no benefit

    • In general, the onus is on all purchasers to prove the goods did not conform to contract (e.g. was inherently faulty) and should have reasonably lasted until this point in time (i.e. perishable goods do not last for six years).

    • If a consumer chooses to request a repair or replacement, then for the first six months after purchase it will be for the retailer to prove the goods did conform to contract (e.g. were not inherently faulty)

    as they have had the opportunity to repair, and this has been unsatisfactory, i believe im well within my rights to request a replacement!
     
  17. blossom

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    Lizzard,

    Do you mean the service menu convergence?

    What worries me about doing that is that I have just forked out for a 5 year warranty on top of the 1 year manufacturers warranty and I do not want to invalidate that by cocking things up.

    I'd rather a qualified, and I mean 'qualified engineer' deal with it.

    I just think that having lashed out over a grand for a TV we should expect quality service and after sales, especially within the warranty period. What Stormy has experienced is nothing short of disgraceful.

    I wonder if there are any Comet RPTV specialist engineers on this forum who have any thoughts or would like to assist in helping him get the service he deserves.

    Cheers

    Paul
     
  18. B Caine

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    Do any of you lads know how to get into the hidden engineers setup menu?
     
  19. Lizzard

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    blossom:

    Get a certified ISF guy out and fix your TV, they know what they do and will probably do better than your local dealer service guy can.
     
  20. stormyuklondon1

    stormyuklondon1
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    and here was me thinking this weekend couldnt get worse.............

    ive just got home and found some....ANIMAL has thrown a half eaten kebab all over the bonnet of my new car. why:confused: :confused: :confused:
    ive had enough. im going to join the french foriegn legion.
     
  21. FlyingBig

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    I had a 36 inch toshiba tv recently and noticed a very faint vertical line running down the screen just off to the right of the middle. You guys notice the same thing? Very noticable during football matches.
     
  22. B Caine

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    Engineers menu hidden menu please anybody???
     
  23. stormyuklondon1

    stormyuklondon1
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    b caine, if you do a search, demon did a very comprehensive tutorial thread on accessing the service menu's on the xxwh36 range.
     
  24. stormyuklondon1

    stormyuklondon1
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    update...... just spoken to a solicitor and he said i am well within my rights to request a replacement. spooke to comet they said that they WILLNOT replace it, they need to look at the set in the workshop. i said they should replace it due to the incompetence of the engineer to which they replied
    ' its your word against his'!
    waiting for one of the managers to phone me back(some hope!).
     
  25. Boris Blank

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  26. stormyuklondon1

    stormyuklondon1
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    no ring back. im about ready to smash this f**king tv up.
     
  27. weyland-yutani

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    seriously dude, don't let it get to you. just keep reminding yourself that you WILL get what you want eventually. comet aren't your friends, they aren't going to you ANY favours and they will try anything to get out of their obligation to you. just play the long game, it sucks, i know .but you have the law on your side and while it will take time it will work out for you. but giving yourself an ulcer is just pointless, so chill:D
     
  28. weyland-yutani

    weyland-yutani
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  29. stormyuklondon1

    stormyuklondon1
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    just had aphonecall from comet, their going to exchange the set:clap: thanks for all the advice chaps, and the support!
     
  30. blossom

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    Stormy,

    Glad to see that you've had a result.

    I have an engineer coming today from Comet. They insist that he knows about these TV's so lets hope he does.

    If he starts taking he back off of it I will then start to S..t myself because I am sure that these are only minor hiccups that probably can be solved by entering the service menu.

    When are you getting your replacement set? Let us know what its like and if it sets up better than the last.

    Will give you the report on mine tonight.

    Cheers

    Paul
     

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