Tiscali swap to Redten - Any ideas how this happened?

[nedmundo]

If anyone can explain how the following scenario may have occurred, I would be most grateful.

Ordered Redten on 13/11/06 and requested MAC code from tiscali.
Received MAC code on 20/11/06, forwarded to Redten.
Received letter and Modem on 5/12/06, stating connection will be activated on 5/12/06. Nothing happens - my router still detects Tiscali. No email from Tiscali.
12/12/06 Spoke to Redten, who said that they're and BTs line surveys did not indicate that there was another broadband supplier on my line - therefore, they proceeded with a new connection without MAC code.

What I'm concerned about, is that if I ring Tiscali to cancel, I will end up with no broadband for 1-2 weeks. Any ideas what I can do?

Ed

 

[triplea4uk]

If you do cancel you will be without BB for up to 14 days.

Sounds like Redten have messed up you can not request a new connection if there is already a BB provider on the line and them trying to say survey shows no provider is load of crap I have noticed companies tend to pass the blame to BT when it's there own fault.

I would try using your mac code at another provider if phone Redten up and complaining doesn't get it sorted.

 

[nedmundo]

Just To Follow up,

Redten finally got around to swapping me yesterday - well worth the wait.
I now have true 8.34 Mb/sec Broadband - wow!

Roll on the free PC.

Ed.