nedmundo
Active Member
If anyone can explain how the following scenario may have occurred, I would be most grateful.
Ordered Redten on 13/11/06 and requested MAC code from tiscali.
Received MAC code on 20/11/06, forwarded to Redten.
Received letter and Modem on 5/12/06, stating connection will be activated on 5/12/06. Nothing happens - my router still detects Tiscali. No email from Tiscali.
12/12/06 Spoke to Redten, who said that they're and BTs line surveys did not indicate that there was another broadband supplier on my line - therefore, they proceeded with a new connection without MAC code.
What I'm concerned about, is that if I ring Tiscali to cancel, I will end up with no broadband for 1-2 weeks. Any ideas what I can do?
Ed
Ordered Redten on 13/11/06 and requested MAC code from tiscali.
Received MAC code on 20/11/06, forwarded to Redten.
Received letter and Modem on 5/12/06, stating connection will be activated on 5/12/06. Nothing happens - my router still detects Tiscali. No email from Tiscali.
12/12/06 Spoke to Redten, who said that they're and BTs line surveys did not indicate that there was another broadband supplier on my line - therefore, they proceeded with a new connection without MAC code.
What I'm concerned about, is that if I ring Tiscali to cancel, I will end up with no broadband for 1-2 weeks. Any ideas what I can do?
Ed