time scale on sky hd install

Discussion in 'Sky Digital TV Forum' started by jonathan raines, Feb 1, 2009.

  1. jonathan raines

    jonathan raines
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    morning to all,
    just ordered sky hd yesterday and got my reply today stating a 4 month waiting time!!! ouch.
    has anyone else had a similar response,i think this is an outrageous amount of time to wait.
    my thoughts
    jonathan
     
  2. dmaidmen

    dmaidmen
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    Its £49, were in a recession and nobody can afford to go out any more. I think Sky are trying to recruit a load more installers to keep up with demand. If you require special heights/saturday install then this also can increase the waiting time.
     
    Last edited: Feb 1, 2009
  3. Gogs07

    Gogs07
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    You might not have to wait as long as you think if my experience is anything to go by. I regestered online on Tuesday, got an email on Wednesday saying 2-4 weeks to complete order then another on Friday saying I could go ahead with order and am being installed next Tuesday. Happy days :thumbsup:
     
    Last edited: Feb 1, 2009
  4. crawffy

    crawffy
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    Just saw a advert on tv for HD. Something along the lines of upgrade now and enjoy James bond in HD! That's not going to be possible really as it starts next Sunday and i've got to wait 3-6 weeks before i can even arrange installation. Madness.
     
  5. nikonuser11

    nikonuser11
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    4 month install dates for existing users, who's running their install dept...the council?:mad:
    to swap over a box must take all of 15 mins, my god the poor souls must be exhausted:rolleyes:;)
     
  6. crg925

    crg925
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    I might be wrong but I think that the waiting time is mainly down to box supply, they are recruiting for fitters aswell but demand must be huge at the moment. I ordered today and am expecting to have to wait a minimum of 8 weeks!! but its a great price so I don't mind
     
  7. sixx

    sixx
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    Got my email today saying I have to wait 3-6 weeks. Whats the betting that new customers are taking priority of existing ones.
     
  8. jonathan raines

    jonathan raines
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    why money is money
     
  9. Starburst

    Starburst
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    New money against existing money, new money is always better as it bumps subscriber numbers up and offsets churn.
     
  10. mrpaul2k

    mrpaul2k
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    Phoned up to order SKY HD yesterday, received an email to say we have to wait upto 4 weeks to place the order :mad:
     
  11. Slider09

    Slider09
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    I rang Sky on Friday to register my interest in HD. Received email on saturday saying I can now order. I ordered 30 mins ago, getting installed next Sunday.
     
  12. Shanksy7

    Shanksy7
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    I ordered Thursday and got email and text on Friday saying it would take 3 months :eek:. So I phoned up to ask why it was so long and they weren't very helpful and kept bouncing me around. So I just fired off an email using the help pages on the website and they phoned me up yesterday and offered me my sky package free for 2 months as compensation.

    I also emailed Jeremy Darroch although I doubt this helped but you never know :D
     
  13. BlairLoch

    BlairLoch
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    Got an email on saturday saying 3 - 4 weeks for ordering... then a text this morning to ask me to order and book installation.
    Got it booked in for sunday and the job assigned to my cousin who is an installer.
    Good times all round.
     
  14. mabenson

    mabenson
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    Hi,

    Who/what did you email to get a result like that? I've just got email and a text from them saying 4 months wait! :eek: (ordered yesterday 1/2/09)

    Cheers

    Matt

     
  15. Shanksy7

    Shanksy7
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    I just emailed customer services through their website HERE, just select complaints and then general and write a bit about what your not happy about.
    As I said I had been on the phone to them on Friday but they weren't very helpful. Also as previously mentioned I emailed the CEO Jeremy Darroch but I doubt he even read it :D
     
  16. mabenson

    mabenson
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    OK, I sent an email to Jeremy Darroch but I jumped the gun a bit and sent my complaint via Complaints:sky TV complaints:customer service (TV). Hopefully it will be read by someone understanding there too.

    Will let you know what happens.

    Cheers

    Matt
     
  17. icechef007

    icechef007
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    I registered for the sky HD upgrade online on Friday night and received an e-mail on Saturday stating that I'd be able to complete my order in 4 months time too. I find this really strange as my parents who live in the same town ordered the upgrade that night too and they got told 3 to 6 weeks. I too have complained to Sky via their website. Just gotta wait to see if I get a response.
     
  18. toddy28

    toddy28
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    ordered last thursday getting it installed on sat 7th in west sussex must of been lucky but i did do it over the phone might of made a diffrence :D
     
  19. chris potts

    chris potts
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    Pre-registered thursday, ordered on sunday and being installed on wednesday, i must have been lucky! :cool:
     
  20. icechef007

    icechef007
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    I looked at my sky acount online today and my wait had changed from 4 months to 3 to 6 weeks. I doubt this has anything to do with the complaint I submittted.
     
  21. BigIan279

    BigIan279
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    I ordered just "Sky+HD box upgrade" on-line yesterday morning - got an email today saying 6 to 10 weeks.:mad: I think I'll try complaining.

    I wonder if just SD box upgrade customers are waiting longer than those who go for multi room or phone/broadband?:confused:
     
  22. crg925

    crg925
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    Ok so after reading this thread and recieving a 4 month waiting time I thought I would be very un british and complain, so I emailed via the website using the "my box registration complaint" I received within 20 minutes a response which had clearly been written as an automatic reply for this complaint, basically says what it says on the initial registration email, however I checked the website and my wait is now 8 weeks, so was it complaining or just how the process goes?
     
  23. mabenson

    mabenson
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    My wait has now reduced to 3-6 weeks. :clap:

    Anyone successfully got any money from topcashback for upgrading? Will this only show up when the order is placed properly? They say I should get £15 for going through them and they are normally excellent.

    Cheers

    Matt
     
  24. appledrone

    appledrone
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    I ordered mine on 13th December and they installed it on the 17th December!

    I think it makes a difference where you are geographically. (also as someone has already said - Anything above two storeys high or saturday install makes a difference)

    I'm in Devon BTW
     
  25. sixx

    sixx
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    after originally be quoted 4-6 weeks when i registered on sunday i got a text today saying it was ready to order, and its now being installed on monday. I could have had it setup as early as this friday but i'm having my new tv delivered on monday. So to all those people who have been quoted a silly amount of time you may be suprised and get a notification soon.
     
  26. camBB

    camBB
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    Just completed the form online to ask for an improved service.

    They got back an hour later and the date has moved from the 17th of March to the 9th of Feb.
     
  27. mylesmarantz

    mylesmarantz
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    I think the complaining is coincidental. I had a 7-12 week wait when I booked last week, and I got a text this morning to arrange the install. 10 Feb is the earliest I could get it, I think they were protecting themselves against the surge of orders with their ridiculously long estimates. I would think most will be getting the same kind of texts soon.
     
  28. Downinja

    Downinja
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    We currently have Sky+ in someone elses name, we are changing the main account holder's name, having HD for £49 and it's being fitted on the 21st order it day monday.
     
  29. Battle

    Battle
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    I think your right as my original estimate on Saturday was 7-12 weeks, yesterday it reduced to 4-6 weeks and tonight it reduced to 2-4 weeks

    So when you register you get the bog standard 3 months and then when they have had a chance to integrate your order into their order book they give you a more realistic estimate.
     
  30. mabenson

    mabenson
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    Sky customer service - 'Mr Arse, may I introduce you to Mr Elbow?'

    They rang this afternoon to tell me they couldn't reduce the 4 month wait or offer me compensation - "their hands were tied". This is despite the fact that my wait has been reduced online to 3-6 weeks!

    Useless!:thumbsdow
     

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