Had HD installed on Tuesday 3rd, installer attempted a Samsung box first but was faulty so went out to van and came back with a Thomson box, was unboxed with just protective wrapping. The Thomson booted up and responded fine, I asked him if it was a refurb or not as wanted to make sure I got a brand new box as I paid my £49 + £30 install fee, he said brand new and I left it at that. Yesterday while watching Sky1 HD the box turned off by itself, pressed the sky button and it came back on again after about 30 secs. I'm starting to get worried about it now, the model number is 607120Y, has got the component output on the back aswell. Should I be entitled to a brand new box as I've paid the upgrade fee for existing customers, been with sky for 5 years now with Sky+.