Anyone concerned with Customer Support after taking the plunge and parting with up to £3k should read my letter to Panasonic posted today. Self explanatory, a bit long, but proves that a big name does not necessarily mean good customer support. I'll let you know what happens. By the way, the fault is only the need for a replacement power pcb to stop it shutting down, a simple in-home repair..... "I would like to express my complete dissatisfaction with the Customer Support service provided by Panasonic UK Ltd. Being loyal to particular brands such as Panasonic (digital camcorder, vcr, Sky box etc) I recently purchased a TH42PW6B 42 plasma display from Sevenoakes Sound and Vision, in Swindon, for £3,000. A fault developed with the screen on Friday 27th February, which I duly reported via email to your customer support department on Saturday 28th February. The following is a summary showing the incompetence of your department in dealing with my request. Saturday 28th February sent email explaining the fault in detail to your Customer Support department. Monday 1st March received an email from Matt Hickin requesting serial No. info etc which I provided by return email. Wednesday 3rd March received an email from MH stating that the repair had been booked with the engineers and to await a call. NO CALL. Friday 5th March Sent emaIl to MH for am update. NO REPLY. Tuesday 9th called Customer Support for an update and had to explain the whole story about emails and promised engineers. MH was busy but would call me back later that day. NO CALL. Wednesday 10th March - called Customer Support for an update and had to explain the whole story about emails and promised engineers/phone calls AGAIN. Was told that MH was on another call, had been interrupted, and had promised the engineers would call Wednesday or Thursday. I was also told that the fault had only been logged with the engineers on Monday 8th, not Wednesday 3rd as stated by MH in his email on that day. NO CALL RECEIVED ON EITHER DAY. Friday 12th called Customer Support for an update and had to explain the whole story about emails and promised engineers/phone calls AGAIN. I was told that a call would be made to the engineers again and to expect a call by the end of Monday 15th. I explained that I would be seriously annoyed if I had to call again on Monday if no call was received. NO CALL AGAIN. Friday 12th March Sent email to MH for an update. NO REPLY. Monday 15th - called Customer Support for an update and had to explain the whole story about emails and promised engineers/phone calls AGAIN. MH engaged on another line AGAIN, Simon, who answered the call, spoke to the engineers while I waited on the line and stated that no call had EVER been put in to them AT ALL. I explained to Simon that the situation was totally unacceptable, he agreed and promised that the engineer would definitely call me on the Tuesday morning. NO CALL AGAIN. I will copy this letter via email to your Customer Care Dept. I will also be putting it on the AVFORUMS website for members (23,000) to look at as there are many people interested in the Panasonic brand and several discussions relating to after sales customer care being a factor in deciding which plasma to go for."...... I then went on to request some sharpish action and that I was not prepared to keep ringing Customer Support with the same story.