First off, I can't remember who posted it, but whoever posted this link: Failed Delivery? Fight Back!: 'If I waste a day, you'll pay'... Thank you thank you, a million times thank you! E: Have just done some digging, it was the legend that is Iccz. You are a gent and a scholar, thank you! http://www.avforums.com/forums/17277400-post68.html ==================== Ordered a bed online from a rather large bed supplier - not sure if I should name or not? The bed was delivered 4 days late and I needed to take some time off work for the new delivery, also the bed was damaged (although they were minor dings and I am happy to live with it). Emailed their customer services people and talked over the phone a few times. Have to say, they were very helpful from the start. First offer was £40 cash + £90 in vouchers, second offer was £150 cash and the third offer (which I accepted) was £200 cash. Well chuffed with how things have panned out! So, does anyone else have info on how the informed consumer can fight back and get some compensation for bad service? I dont want to nit-pick and try to screw companies out of money but if I have been wronged and inconvenienced I want to fight my corner!