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Question The Frame (2019) QLED Bluetooth Connection

julien1976

Novice Member
Good morning! I have been trying to connect bluetooth headsets to the Frame TV via settings/audio/bluetooth audio list. I have tried three different headsets and the TV can not find any of them. I've double checked and the TV definitely has bluetooth. It has a dedicated bluetooth Mac address for the smart control, which does work. It also has a separate bluetooth Mac address for other devices.

I contacted Samsung support and they confirmed the TV supports bluetooth version 4 and above. They also said my bluetooth headsets may have a firewall on them preventing connection. This seemed like an odd explanation! My headsets connect perfectly with my mobile phone.

Has anyone else experienced this and found a solution? Thank you, Julien
 

julien1976

Novice Member
Thanks so much Jay! I feel like a bit of a lemon. The bluetooth connection worked as soon as the headsets were set correctly in pairing mode.
 
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