Sunday 17th December Dear Diary, I had been playing on my xbox 360 all morning with no trouble at all, no crashes or freezing, and then began streaming some mp3s from my laptop. All worked perfectly as usual. Then I turned my 360 off. Minutes later I turned it back on... but there was no picture My 360 had died, with three flashing red lights. Nothing I tried could save her. She was dead. Bought 8th Dec 2005, died 17th Dec 2006 - 9 days out of warranty, or so I thought... I then phoned MS who took the 360's serial number and arranged to have an email sent to me with a UPS collection label to print off. I asked if there would be a charge for the repair and was told my xbox was still under warranty... I took her name as evidence I was told to wait 48 hours for the email, although it took me nearly as long as this to spell. out. every. single. letter. in. my. address. and. email. address. to. the. foreign. call. centre. staff. It was a joke to be honest, I think my Indian is almost as good as their English... I unplugged my 360 and began the 48 hour email wait. Tuesday 19th Decemeber Dear Diary, after checking my email inbox frequently, around 50 hours had passed with nothing delivered . I called MS again and had to go though the whole process again only to be asked to wait another 24 hours... Wednesday 20th December Dear Diary, 26 hours after my second phone call, nothing. I phoned MS AGAIN to demand a UPS label now. This time I managed to speak to someone who could converse in English, who promised me that I would receive my email within the next 24 hours. She also offered me the option to have the UPS label delivered by post, which I declined due to the time of year. Again I waited... Thursday 21st December Dear Diary, Finally received my email this morning, 5 DAYS after my initial phone call. Called UPS who said they will collect my 360 in its coffin before 5pm today (we'll see...) I'll keep the diary updated throughout this process for all those people who will have to go through it during this most unfortunate time of year to have their xbox die. And to think, I'd bought myself a couple of 360 games for christmas which I was looking forward to playing whilst off work. D'oh!