Text Scam Topvids

Discussion in 'General Chat' started by Dony, May 8, 2016.

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  1. Dony

    Dony
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    About 3 weeks ago my son showed me a text on his phone saying the following:

    Free Msg: You are subscribed to Topvids for £4.50 per week from topvids.mobi
    HELP?
    It also give a phone number 01183244333.

    I deleted the message and ignored it as his phone contract was due for renewal the following week. He's now got his new phone and tonight got the same message again. I've googled it, and it's obviously a scam, but there's no details on how to stop it that I can see.
    I need to contact my bank on Monday, and I'll also be contacting EE.

    Does anyone have any tips or experience on how to deal with this?
     
  2. BB3Lions

    BB3Lions
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    Usually the carriers selling your details on and/or bulk batch context SMS messaging from some sale Co.
     
  3. Philmike

    Philmike
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  4. Dony

    Dony
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    From what I've read, Stop doesn't do anything. Is it an urban myth that typing Stop only lets them know the phone line is live and genuine?
     
  5. IronGiant

    IronGiant
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  6. Dony

    Dony
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    Heading out soon but I'll have a look at those links.
     
  7. hammers1

    hammers1
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    I had similar to this recently. Randomly starting receiving texts with a url link in once a week. Didn't realise till a month later that I was being charged £4 a time. No idea how it started as I certainly didn't subscribe to anything. I called Vodafone and got them to block all texts which have charges attached. It unfortunately means I can't send any either but it's better than being charged for nothing.
     
  8. TheBlueBrazil

    TheBlueBrazil
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    Did Vodafone refund you as well?
     
  9. jaipal2004

    jaipal2004
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    Phone pay plus is the ok industry regulator. They have s free phone number you can call and they'll advise accordingly.

    Hth
     
  10. Dony

    Dony
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    Just to update, I called EE and they confirmed that 3 amounts of £4.50 have been charged to my account. They couldn't do anything further but advised me to call the number on the text (in post 1) and to try and get an email address from them. I was also advised to try this before phoning phonepayplus.

    Called the number and was told there would be an immediate stop put on it, and I was given an email address to contact regarding a refund. Did this, and got a an immediate confirmation reply saying it could take up to 48 hrs for a decision. Also got a text to my sons phone confirming the stop was in place.

    I then called phonepayplus and gave them all the details. They were able to confirm that a Stop was in place and this number would now be blocked. They've asked me to wait 48hrs and see what the reply is before going back to them, however, I was told that because my son is a minor, the subscription was illegally targeted at him, so if I don't get a full refund, they will use this against the company.

    Hopefully all will be sorted in the next couple of days. Cheers for all the advise.
     
  11. hippo99

    hippo99
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    Did phonepayplus have any idea how they got hold of your son's phone details in the first place?
     
  12. Dony

    Dony
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    I didn't ask, but will do when I call them back. They said he most likely clicked on a pop up which was in fact a disguised subscription acceptance.
     
  13. hammers1

    hammers1
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    No they didn't. Nothing to do with them apparently. They gave me the number of the company who sent the texts to call them and ask for a refund but I decided against it as it would have meant me handing them my address and/or bank details and I didn't fancy that.
     
  14. AmyJ

    AmyJ
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  15. Dony

    Dony
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    I got it stopped and had any payments taken from my account refunded via Paypal.
     
  16. DarenD

    DarenD
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    Yer can be activated by clicking on a link while surfing the web from your phone
     
  17. AmyJ

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    Thanks Dony. I will try PayPal.
     
  18. Dony

    Dony
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    No, I was refunded into my Paypal account. Paypal didn't do anything for me.
    Follow the instructions I've posted above.
     
  19. smashedpumpkin

    smashedpumpkin
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    ANy advice guys, i have been charged £45 over 3 months by 'Flick,helpline:01183244333' . I thought the texts were just fake spam. I had not been checking my bills until today and noticed this. I never knew it was possible for a company to screw you in this way without you agreeing to this. I called Three today and they have stopped the payments but said i need to pursue a refund from this 'Flick' company. I got put through to them, they took my details and stopped the subscription. I asked for a refund and they said someone will email me in the next few days, they took my email address. Has anyone had any luck getting a refund.
     
  20. Dony

    Dony
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    Contact phonepayplus and give them the details as per my experience above.
     
  21. smashedpumpkin

    smashedpumpkin
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    cheers mate, its not clear what actually worked for you and getting a refund, did the topvids people refund you after you emailed them or was it phonepayplus that got you the refund? I think i will tell them its my childs phone as it seems to have helped you.
     
  22. Dony

    Dony
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    Topvids refunded me in full, but phonepayplus sent them an email on my behalf. If I hadn't got the refund, they would have followed up.
     
  23. smashedpumpkin

    smashedpumpkin
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    Thanks for letting me know, if they do send me an email ill reply to that, i will also get in touch with phonepayplus as a back up plan.
     

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