- Joined
- Nov 2, 2008
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Arrange a test is a complete ballache, my mother has been trying to request a test for the last few days but the website kept crashing.
She then couldn't get through to the helpline, after just over two hours she finally got through only for them to say they'd have to call her back.
They finally called her back today and said ideally she needed to be tested within the first three days of feeling ill , in an ideal scenario where you can get a test that would be fine but she couldn't get one.
They've said they'll post one out which will take a few days to arrive by post by which time they said it probably won't be worth doing the test anyway.
Fortunately my mum is feeling a bit better today after a week of being ill in bed.
They really need to streamline the testing process.
She then couldn't get through to the helpline, after just over two hours she finally got through only for them to say they'd have to call her back.
They finally called her back today and said ideally she needed to be tested within the first three days of feeling ill , in an ideal scenario where you can get a test that would be fine but she couldn't get one.
They've said they'll post one out which will take a few days to arrive by post by which time they said it probably won't be worth doing the test anyway.
Fortunately my mum is feeling a bit better today after a week of being ill in bed.
They really need to streamline the testing process.