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Tcl ts9030 ray danz soundbar help

Dkr87

Novice Member
Apologies if this is in the wrong area, feel happy to redirect. Bought this a few weeks ago and apart from the fact it used to turn up slowly at random times, it was alright. Since I’ve tried to update it through the wifi however, it now won’t play Any sound. when turned on, the soundbar flashes hello, but this never changes and the remote doesn’t work. Any help would be appreciated as the tcl website is absolutely dog turd
 

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